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Enabling service innovation: A dynamic capabilities approach
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4081-9737
Linköping University, Department of Management and Engineering, Logistics Management. Linköping University, The Institute of Technology.
2013 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 66, no 8, 1063-1073 p.Article in journal (Refereed) Published
Abstract [en]

The point of departure for this article is the need for product-centric firms to compete in the market by adding services to their portfolio, which requires a greater focus on service innovation if they are to remain competitive. A major challenge associated with the shift from product-centeredness to a product and-service orientation is the management of the essential dynamic capabilities of sensing, seizing, and reconfiguring needed for service innovation. The research study reported identifies key microfoundations forming the basis of successful realignment of a firm's dynamic capabilities so as to achieve a better fit with service innovation activities. Eight qualitative case studies of product-centric firms form the basis of the study. The findings make three primary contributions to the body of knowledge. First, they extend the existing literature on dynamic capabilities by specifically discussing microfoundations related to service innovation. Second, the study extends existing work on service innovation into the manufacturing industries by identifying the key microfoundations in that context. Third, the research provides empirical evidence of dynamic capabilities in practice, especially in product-centric settings in which the service context is novel.

Place, publisher, year, edition, pages
Elsevier, 2013. Vol. 66, no 8, 1063-1073 p.
Keyword [en]
Service innovation, Dynamic capabilities, Micro-foundations, Services, Service orientation, Strategy
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-77122DOI: 10.1016/j.jbusres.2012.03.003ISI: 000320221100016OAI: oai:DiVA.org:liu-77122DiVA: diva2:525010
Available from: 2012-05-04 Created: 2012-05-04 Last updated: 2017-12-07Bibliographically approved

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