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Det sitter i väggarna: En fallstudie om organisationskultur på hotell
Örebro University, School of Humanities, Education and Social Sciences.
Örebro University, School of Humanities, Education and Social Sciences.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Abstract

The purpose of this essay is to examine the organizational culture at a specific hotel. To do this we have chosen to use interviews with both managers and employees. We have also done some minor observations and also studied written documents. The questions are as follow:

 How is the organizational culture seen by managers and employees?

 In which way is the organizational culture described in documents?

 What differences and similarities are visible when comparing the opinions of employees and managers and the description in documents?

It is mainly Edgar H. Scheins theories regarding organizational culture that are being used in this essay and how it can be divided into three levels: artifacts, espoused beliefs and values and basic underlying assumptions. We have also chosen to bring a more critical view on organizational culture into the light. This is done by examining Mats Alvessons perspective.

The conclusions we have found are that the organizational culture at this specific hotel is quite similar when comparing the different opinions and descriptions. It only differs in a few questions and we think this might be because the organization is divided into several sectors and thereby creates subcultures.

Key words: Organizational culture, Edgar H. Schein, subcultures, case study, hotel culture.

Abstract [sv]

Sammanfattning

Syftet med denna uppsats är att undersöka organisationskulturen på ett specifikt hotell. Detta har gjorts genom en kvalitativ ansats som innehållit både intervjuer, dokumentstudier och några mindre observationer. Frågeställningarna framgår nedan:

 Hur uppfattas organisationskulturen av chefer och anställda?

 Hur framställs kulturen i Hotellets dokument?

 Vilka eventuella skillnader och likheter beträffande organisationskulturen kan vi identifiera mellan de anställdas uppfattningar, chefernas uppfattningar samt det som framgår i dokument?

Vi har i analysen använt oss av Scheins teori om organisationskultur, han delar in den i 3 nivåer; artefakter, normer och värderingar samt gemensamma antaganden. Vi har även valt att ta upp ett mer kritiskt perspektiv på organisationskultur genom att kort redogöra för Mats Alvessons utsagor i ämnet.

De slutsatser vi kan dra är att organisationskulturen på vårt undersökta hotell är att de olika synerna på kulturen är i stort sett homogena. De skiljer sig på några punkter vilket vi tror kan bero på att hotellet är uppdelat i olika avdelningar och därmed skapat subkulturer.

Place, publisher, year, edition, pages
2012.
National Category
Social Sciences Work Sciences
Identifiers
URN: urn:nbn:se:oru:diva-22031ISRN: ORU-HUS/SOC-GK-2012/0008--SEOAI: oai:DiVA.org:oru-22031DiVA: diva2:509084
Subject / course
Sociologi
Uppsok
Humanities, Theology
Supervisors
Examiners
Available from: 2012-03-12 Created: 2012-03-12 Last updated: 2017-10-17Bibliographically approved

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