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Identifying and Tackling Diversity of Management and Administration of a Handover Process
KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture (Closed 20120101), Software and Computer Systems, SCS (Closed 20120101).
KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture (Closed 20120101), Software and Computer Systems, SCS (Closed 20120101).ORCID iD: 0000-0002-1780-0683
2011 (English)In: Product-Focused Software Process Improvement: 12th International Conference, PROFES 2011, Torre Canne, Italy, June 20-22, 2011 Proceedings / [ed] Danilo Caivano, Markku Oivo, Maria Teresa Baldassarre, Giuseppe Visaggio, Springer Berlin/Heidelberg, 2011, 156-170 p.Conference paper (Refereed)
Abstract [en]

Software handover is a de facto process in all software organizations. It is one of the most business critical and complex processes. It is also one of the most diverse processes, and thereby, one of the most difficult processes to define. Despite this, software handover is not well recognized within the academia. Right now, there are no software handover process models whatsoever although software organizations desperately need guidelines for how to perform this important and critical task. To aid them in defining their handover process models, we are in the process of creating Evolution and Maintenance Management Model (EM 3 ): Software Handover focusing on handover (alias transition) of a software system from developer to maintainer. In this paper, we evaluate one of the EM 3 components, Management and Administration (MA), addressing activities for planning and controlling the transition process, its schedule, budget and resources. We do it within 29 organizations. Our primary goal is to find out whether the component is realistic and whether it meets the needs and requirements of the software industry today. Using the feedback from the industry, we tackle process diversity using the C ontext- D riven P rocess Orchestration M ethod (CoDPOM).

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2011. 156-170 p.
, Lecture Notes in Computer Science, 6759
Keyword [en]
Transition, transition plan, transition schedule, diversity
National Category
Software Engineering
URN: urn:nbn:se:kth:diva-90189DOI: 10.1007/978-3-642-21843-9_14ScopusID: 2-s2.0-79960276563ISBN: 978-3-642-21842-2OAI: diva2:504370
12th International Conference on Product- focused software process improvement, Torre Canne, Italy, June 20-22, 2011

QC 20120223

Available from: 2012-02-23 Created: 2012-02-20 Last updated: 2013-05-16Bibliographically approved
In thesis
1. A Framework for Software System Handover
Open this publication in new window or tab >>A Framework for Software System Handover
2013 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

A transfer of a software system from a party responsible for its development to a party responsible for its maintenance is referred to as software system handover or transition. It does not only include a transfer of a software system or system part, but also a transfer of all the knowledge, experience and responsibilities that are required for managing the system during a software system lifecycle. It is a complex process overarching many different processes such as development, testing, version and configuration management, deployment, and maintenance, just to mention a few.

Handover is a critical process in the software lifecycle and it is important that it is performed as smoothly as possible. It can become very expensive and protracted if the organizations are not well prepared for performing it. The productivity of the groups taking over the system and the quality of their outputs may be strongly dependent on how handover is performed. Overall, failing to transfer software systems may lead to loss of productivity, loss of maintainer credibility, loss of system and maintenance process quality, and sometimes, even loss of business. Therefore, a good handover process model is imperative and critical for planning for and managing transition and for alleviating many transition problems.

Regrettably, the issue of the software handover is still a strongly under-researched and neglected domain. There still do not exist any up-to date handover process models that designate important features of a handover process. So far, the research community has not paid much attention to this particular process domain. The published handover process models are either too old or they deal with handover on a very general level.

In this thesis, we suggest a framework for software system handover that provides a basis for creating handover process models. The framework is called EM3: Handover Framework and it is part of Evolution and Maintenance Management Model (EM3). The framework comprises six major parts: taxonomy of handover activities, handover contexts, handover types, handover roles, handover lifecycle roadmap, and handover guidelines. These parts may be combined in different ways for creating handover process models for specific handover contexts.

The research method used was of qualitative character including explorative case studies and participatory studies. It is based on data collected within 61 companies during which the theory about the handover process domain was explored, evolved and evaluated. The primary research tools used were semi-structured interviews and observation.

EM3: Handover Framework guides organizations in implementing their handover processes and in identifying problems and challenges they may face before, during and after the handover. Organizations can use it to conduct their own handover processes and researchers can further evaluate it in other industrial contexts, extend it, and/or use it for suggesting their own handover process models.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2013. 150 p.
Trita-ICT-ECS AVH, ISSN 1653-6363 ; 13:12
National Category
Computer Science
urn:nbn:se:kth:diva-122270 (URN)978-91-7501-739-6 (ISBN)
Public defence
2013-06-04, Sal D, Forum 100, Isafjordsgatan 39, Kista, Stockholm, 13:00 (English)

QC 20130516

Available from: 2013-05-16 Created: 2013-05-16 Last updated: 2013-05-16Bibliographically approved

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