MANAGEMENT OF COMMUNICATION RISKS: EVIDENCEFROM INTERNATIONAL PROJECTS CASE STUDY
2010 (English)In: International conference proceedings PM-05 - Advancing project management for the 21st century “Concepts, tools & techniques for managing successful projects”, Heraklion, Crete, Greece., 2010Conference paper (Other academic)
The realization of project requires collaboration between many different participants. The majority of interactions happen on the project management team level. The general believe is that teams/groups can achieve more efficiency if they use effective instruments of risk management in their communication process. The aim of this study is to investigate how the level of communication risks varies between different project group development stages and how project manager can help project group to reach the maximum effectiveness of communication. The study analyzes different communication barriers that project group meets while working at project. The investigation was performed by using qualitative analysis method in four different projects of an engineering and consulting company involved with mining industries in South Africa. Interpersonal relationships were measured by FIRO model and communication risks were evaluated by a typical risk analysis method. Results of investigations show that communication risks are directly affected by the stage of group development and different factors of group development tend to synchronize with each other. The total amount of risks tends to decrease as group moves from one stage to another on the FIRO model. For improving communication process in project groups the dynamic nature of FIRO model should be considered. The risks will not be settled down unless the group stands in “Openness” stage and the group development stage is vulnerable to any changes; the environmental effects should be carefully followed for preventive action.
Place, publisher, year, edition, pages
Project risk management, Communication, FIRO model, Group development
IdentifiersURN: urn:nbn:se:kth:diva-86694OAI: oai:DiVA.org:kth-86694DiVA: diva2:500957
International conference PM-05 - Advancing project management for the 21st century “Concepts, tools & techniques for managing successful projects”, Heraklion, Crete, Greece.
QC 201202172012-02-172012-02-132012-02-17Bibliographically approved