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Using Goal Modelling to Evaluate Goals for eService Development in Government
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.ORCID iD: 0000-0002-6227-1784
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management.ORCID iD: 0000-0002-4468-7524
2011 (English)In: Proceedings of the 5th European Conference on Information Management and Evaluation / [ed] Elena Ferrari, Reading: Academic Conferences Publishing, 2011, p. 312-320Conference paper, Published paper (Refereed)
Abstract [en]

Public eServices have had a fast spread during the last decade. While eServices could enable cost savings and improve customer service, the development may be costly and time-consuming, involving complex challenges such as business process redesign, changes in organisational culture and customer behaviour. Adding to the complexity is the hierarchy of goals for eServices at transnational, national and organisational levels. Earlier research emphasise the importance of alignment between an organisation's use of information technology and its business goals. This complex structure of multi-level goals is often implicit and difficult to handle in practice. The purpose of this study is to examine how goal modelling can be utilised to improve eService development in government by serving as a tool for evaluation of goals. In a case study of a Swedish municipality's eService development project, we found goal modelling to be valuable for evaluating goal alignment between the municipality's local action plan, the national action plan and the project plan for the EU project Smart Cities. Other benefits are e.g. the ability to detect missing or implicit goals and tasks and moreover to improve planning, management and evaluation of eService development. The recommendation is to use goal models and an 'alignment matrix' to improve goal alignment and the overall goal quality.

Place, publisher, year, edition, pages
Reading: Academic Conferences Publishing, 2011. p. 312-320
Keywords [en]
Goal modelling, eGovernment, eService alignment, evaluation
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-10923ISI: 000307994600038ISBN: 978-1-908272-13-3 (print)OAI: oai:DiVA.org:kau-10923DiVA, id: diva2:494482
Conference
The 5h European Conference on Information Management and Evaluation held at the Università dell'Insubria, Como, Italy on 8-9 September 2011
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2018-01-12Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf