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Under the clean surface: Working as a hotel attendant'
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Working Life Science.ORCID iD: 0000-0002-5473-7417
2011 (English)In: Work, Employment and Society, ISSN 0950-0170, E-ISSN 1469-8722, Vol. 25, no 1, p. 141-148Article in journal (Refereed) Published
Abstract [en]

This is a reflexive ethnographic study of cleaners at a Finnish hotel. There were grounds in the cleaners working conditions for resistance and organisational misbehaviour to arise, but almost no collective actions or protests were performed. The needed common identity and problem definition was lacking because of two important impediments: Each hotel cleaner had to perform her work alone and there were few other opportunities to meet and discuss conditions; and they were divided into ethnic cliques with close to no communication between them. Instead resistance took individual forms, such as fiddling with cleaning standards and thefts

Place, publisher, year, edition, pages
Sage Publications, 2011. Vol. 25, no 1, p. 141-148
Keywords [en]
hotel cleaners, organisational misbehaviour, resistance, working conditions
National Category
Work Sciences
Research subject
Working Life Science
Identifiers
URN: urn:nbn:se:kau:diva-10637DOI: 10.1177/0950017010389246ISI: 000288791500011OAI: oai:DiVA.org:kau-10637DiVA, id: diva2:494184
Available from: 2012-02-08 Created: 2012-02-08 Last updated: 2019-06-10Bibliographically approved

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