Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Meningsskapande i formella och informella möten: En studie av Räddningstjänsten Karlstadsregionen
Karlstad University, Faculty of Economic Sciences, Communication and IT.
Karlstad University, Faculty of Economic Sciences, Communication and IT.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

To work in an unpredictable work environment requires communication that functions well. In every organization it’s important that employees receive information that is relevant yet not confusing. Due to that, our ambition with this study is to understand how rescue effort organizations communicate in meetings; and whether their communication is clear or not. Our subject for this case study is the Emergency Services in the region of Karlstad. It is important to understand how the co-workers in one of the shift teams at the fire department evaluate the communication that takes place during routine staff meetings. To help understand this we have examined how the meetings at the fire department are structured, and how the co-workers interpret the communication in both formal and informal meetings. We have also examined the importance of sensemaking communication in meetings at the fire department. Karl E. Weicks’ theories about sensemaking serve as a foundation to the theoretical framework of our study. We focus on sensemaking for both formal and informal meetings and our study was conducted by eight qualitative interviews with co-workers at the fire department at the Emergency services in the region of Karlstad. The conclusions of the study show that informal meetings contribute to communion at the work place, this because the co-workers get to know each other. In addition informal meetings serve as a scene for interpreting information. When the co-workers discuss the information in informal meetings they exchange experiences and opinions, and information that might have lacked context instead makes sense. Good information is that kind of information that is associated with the co-workers’ everyday reality. The study also shows that the information given in formal meetings relatively often is perceived as meaningless, and that the opportunity to raise questions and additional dialogue is often ignored. Key words: sensemaking, internal communication, formal, informal, meetings, Emergency services, fire department

Place, publisher, year, edition, pages
2011. , 56 p.
Keyword [sv]
meningsskapande, internkommunikation, formell, informell, möten, Räddningstjänsten, räddningstjänstavdelningen
National Category
Communication Studies
Identifiers
URN: urn:nbn:se:kau:diva-9617Local ID: MKV C-58OAI: oai:DiVA.org:kau-9617DiVA: diva2:491709
Subject / course
Media and Communication Studies
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2012-02-08 Created: 2012-02-07 Last updated: 2012-02-08Bibliographically approved

Open Access in DiVA

fulltext(916 kB)406 downloads
File information
File name FULLTEXT02.pdfFile size 916 kBChecksum SHA-512
67cedff310b7246248e7fdee091023e366167bf3642c848360fc8e1936f279f07b988ae4f2e4f64994138383d346c6ca6cabdfa3690efec838ab6cb8d9a1af7b
Type fulltextMimetype application/pdf

By organisation
Faculty of Economic Sciences, Communication and IT
Communication Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 406 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 147 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf