Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Kundens kund: En studie i användarcentrerad systemutveckling och designmetoder
Södertörn University, School of Communication, Media and it.
Södertörn University, School of Communication, Media and it.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The Customer's customer : A study in user-centered systems development and design methods (English)
Abstract [en]

This thesis investigates how web agencys in Stockholm use, value and incoroprate the terms usability, user experience and interaction design in their work process. The purpose of this study is to investigate how creative professionals works with the notions of usability, user experience and interaction design with focus on the end user. Our definition of creative professionals is every employee at a web agency involved in the work process of developing digital artefacts in any capacity. We wanted to investigate how these notions are considered, consciously or unconsciously, during the workprocess. Semi-structured interviews were conducted at three different web agencys with eight different employees. The result of the study has shown that all web agencys have a constant focus on the end-user during the entire development of digital artefacts towards their customers.This focus is kept during the whole process, from the development of a concept based on knowledge on both the customer and the end-users, until the release of the end-product. The work and design methods differs between the different web agencys in which way they incorporate end-users in the process. 

Place, publisher, year, edition, pages
2011. , 38 p.
Keyword [en]
web design, usability, user experience, web agency
National Category
Media Engineering
Identifiers
URN: urn:nbn:se:sh:diva-15272OAI: oai:DiVA.org:sh-15272DiVA: diva2:488595
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Available from: 2012-02-02 Created: 2012-02-01 Last updated: 2012-02-02Bibliographically approved

Open Access in DiVA

Kundens Kund(372 kB)336 downloads
File information
File name FULLTEXT01.pdfFile size 372 kBChecksum SHA-512
a216fcd7f953066019c47d8e6dbc1918f315b0897e67050155b17a213da854a152f54dec23a60a7f801bb15373e06541b6430eee7d11f509de65f968d6279738
Type fulltextMimetype application/pdf

By organisation
School of Communication, Media and it
Media Engineering

Search outside of DiVA

GoogleGoogle Scholar
Total: 336 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 277 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf