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Kundens kund: En studie i användarcentrerad systemutveckling och designmetoder
Södertörn University, School of Communication, Media and it.
Södertörn University, School of Communication, Media and it.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The Customer's customer : A study in user-centered systems development and design methods (English)
Abstract [en]

This thesis investigates how web agencys in Stockholm use, value and incoroprate the terms usability, user experience and interaction design in their work process. The purpose of this study is to investigate how creative professionals works with the notions of usability, user experience and interaction design with focus on the end user. Our definition of creative professionals is every employee at a web agency involved in the work process of developing digital artefacts in any capacity. We wanted to investigate how these notions are considered, consciously or unconsciously, during the workprocess. Semi-structured interviews were conducted at three different web agencys with eight different employees. The result of the study has shown that all web agencys have a constant focus on the end-user during the entire development of digital artefacts towards their customers.This focus is kept during the whole process, from the development of a concept based on knowledge on both the customer and the end-users, until the release of the end-product. The work and design methods differs between the different web agencys in which way they incorporate end-users in the process. 

Place, publisher, year, edition, pages
2011. , 38 p.
Keyword [en]
web design, usability, user experience, web agency
National Category
Media Engineering
URN: urn:nbn:se:sh:diva-15272OAI: diva2:488595
Subject / course
Media Technology
Available from: 2012-02-02 Created: 2012-02-01 Last updated: 2012-02-02Bibliographically approved

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