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Dialogical Emergency Management and StrategicAwareness in Emergency Communication
Totalförsvarets forskningsinstitut (FOI). (Beslutsstödsystem)
Totalförsvarets forskningsinstitut (FOI). (Beslutsstöd)ORCID iD: 0000-0002-2677-9759
Totalförsvarets forskningsinstitut (FOI). (Människa-Systeminteraktion)
Totalförsvarets forskningsinstitut (FOI).
2011 (English)In: Proceedings of the 8th International ISCRAM Conference, 2011Conference paper (Refereed)
Abstract [en]

This paper introduces two concepts—dialogical emergency management and strategic awareness—as means touse and understand the content of social media for the purpose of emergency communication. Dialogicalemergency management denotes that the emergency management organizations follow what people publish invarious social media on emergencies and ongoing emergency response, and then adjust their informationstrategies in a way that matches the expectations and needs for emergency information of the public. Theconcept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) ofemergency information but also to have an understanding of the receivers’ idea about the emergency andemergency response. Hence, the notion of strategic awareness incorporates structured awareness of how peopleinterpret, value, and reacts on communication based on what they think about the sender’s (emergencymanagement organization’s) actual intentions and motives.

Place, publisher, year, edition, pages
Keyword [en]
Communication, Dialogue, Emergency Management, Screening, Social Media, Strategic Awareness
National Category
Interaction Technologies
URN: urn:nbn:se:kth:diva-61800OAI: diva2:479686
ISCRAM. Lisbon, Portugal, May 2011
QC 20120202Available from: 2012-02-02 Created: 2012-01-18 Last updated: 2012-02-02Bibliographically approved

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Artman, HenrikBrynielsson, Joel
Interaction Technologies

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