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The Impact of ICT in the Eyes of Hotel Managers (Cyprus)
Södertörn University, School of Business Studies.
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The impact of ICT (Information Communication Technology) hotel and hospitality industries has been widely recognised as one of the major changes in the last decade: new ways of communicating with guests. Little attention has been paid to the role played by the various General Managers. This research paper seeks to find out impact of ICT on the business aspects of hotel administration in the eyes of the General Managers, its impact on service delivery and the future impact of ICT.

Place, publisher, year, edition, pages
2011. , 42 p.
Keyword [en]
Information, communication, technology and service.
National Category
Economics and Business
URN: urn:nbn:se:sh:diva-14788OAI: diva2:479447
Subject / course
Tourism Studies
2011-06-08, ME 452, 10:00 (English)
Social and Behavioural Science, Law
Master Thesis
Available from: 2012-01-18 Created: 2012-01-17 Last updated: 2012-01-18Bibliographically approved

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Ali's master thesis in tourism studies(678 kB)14218 downloads
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File name FULLTEXT01.pdfFile size 678 kBChecksum SHA-512
Type fulltextMimetype application/pdf

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Ali, Yousaf
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