Educational value in distance and in campus education seen from a stakeholder perspective: the case of Sweden
2011 (English)In: 14th Toulon-Verona Conference: Organizational Excellence in Service, 1-3 September, 2011, Alicante, Spain / [ed] Jaques Martin and Claudio Baccarani, Univesity of Alicante and University of Oviedo, Spain , 2011, 571-584 p.Conference paper (Other academic)
The popularity of distance education is on the rise in many countries, but distance education is also subjected to severe criticism. In Sweden, distance education has grown considerably during the last decade and about a fifth of all students are now studying on distance. In Sweden distance courses have been criticized for a lower throughput compared to campus courses and for lower productivity, which could be seen both as inferior quality and ineffective use of funds. In Quality Management what constitutes quality is decided by the customers. It could be discussed who the customers in the educational systems are – students, employers, state and others? Only when we have identified the customers and their needs can we compare how these are satisfied with campus education and distance education and form an opinion of the quality levels. With a broad customer definition we approach the idea of value for stakeholders, which would additionally include at least the management, the lecturers, the local community and the environment. Results indicate that what constitutes quality in education is not well defined. There is no indication of distance education having a lower quality, but rather the contrary, when using common quality definitions. An apparent area of improving the educational system in Sweden is defining and measuring quality better.
Place, publisher, year, edition, pages
Univesity of Alicante and University of Oviedo, Spain , 2011. 571-584 p.
Action research; Campus; Distance; Quality Management Education; Educational Quality.
Research subject Quality Technology and Management
IdentifiersURN: urn:nbn:se:hgo:diva-1300ISBN: 9788890432712OAI: oai:DiVA.org:hgo-1300DiVA: diva2:477021
14th Toulon-Verona Conference