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University Services for Regional Development: The case of Knowledge Management of Change Competence in Gotland
Gotland University, School of the Humanities and Social Science.
Gotland University, School of the Humanities and Social Science.
Implement Management Partner.
2011 (English)In: Proceedings: QMOD Conference on Qualityand Service Sciences 2011: From LearnAbility & InnovAbility to SustainAbility / [ed] Carmen Jaca, Ricardo Mateo, Elizabeth Viles, Javier Santos, Pamplona: Servicios de Publicaciones Universidad de Navarra , 2011, 1102-1115 p.Conference paper (Refereed)
Abstract [en]

One key element in organizational success should be the organization’s capacity to change and to develop new knowledge – to be a learning organization. A good knowledge management system assures that all relevant knowledge is being acquired and used in all activities. The practical aspects of change management should form an important part of the knowledge that needs to be managed in any organization and Universities could be seen as centres for knowledge management within different areas of competence. Universities might also be able to support regional change with competence within change management.

The general purpose of the study is to see how universities could contribute to regional development. The specific research questions in this study are:

How could knowledge management be described on the regional level?

How could a university contribute to regional knowledge management?

How could knowledge management of regional change management be described?

Knowledge management theory is reviewed with focus on knowledge management of change management. The process view can generally be used to describe organizations and it should therefore also be possible to view regions as process based systems. To do this, generic process models are used. A process model integrating knowledge management is presented and discussed. Based on the regional vision, change challenges are identified and these are translated into competence needs. These needs are compared with university competences

Results show that the process view can be used to describe regional knowledge management. Based on descriptions from ongoing processes it is possible to show how and to what extent universities contribute to regional needs. There are considerable improvement opportunities in improving the support of knowledge management of regional change management. The results indicate that universities should be able to contribute with important knowledge management components for regional development.

Place, publisher, year, edition, pages
Pamplona: Servicios de Publicaciones Universidad de Navarra , 2011. 1102-1115 p.
Keyword [en]
Knowledge management; Learning organisation; Regional development; System processes
National Category
Educational Sciences Business Administration
Research subject
Quality Technology and Management
URN: urn:nbn:se:hgo:diva-1296ISBN: 84‐8081‐211‐7OAI: diva2:475348
14th QMOD Conference 29st – 31st August, 2011, San Sebastian, Spain
Available from: 2012-01-12 Created: 2012-01-10 Last updated: 2013-07-01Bibliographically approved

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