Towards a model of services based on co-creation, abstraction and restriction
2011 (English)In: International Conference on Conceptual Modeling (ER) 2011, Brussels: Springer , 2011Conference paper (Refereed)
The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.
Place, publisher, year, edition, pages
Brussels: Springer , 2011.
service, service model, service definition, service resource, service process, service delivery, Resource-Event-Agent ontology, Hohfeld’s classification of Rights, conceptual modeling.
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-67204ISBN: 978-3-642-24605-0OAI: oai:DiVA.org:su-67204DiVA: diva2:469621