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Using Deep Structure Theory to Visualize Inherent Limitations of Systems Analysis Tools in Relation to Habermassian Communicative Action
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Technology and Media. (VAlIT; Scholarly Influence Research (SIR))
University of San Francisco.
North Carolina Central University. (Scholarly Influence Research (SIR))
Georgia State University, CIS Department, J. Mack Robinson School of Business.
2010 (English)In: Proceedings of IFIP 8.2/Organizations and Society in Information Systems (OASIS) / [ed] Hala Annabi & Sean McGann, St Louis, MO: IFIP WG 8.2 , 2010Conference paper (Refereed)
Abstract [en]


Problems related to dysfunctional communication and collaboration between business and IT professionals have been discussed for decades. This distortion in communication can partially be explained by the Critical Social Theory and Jurgen Habermas' notions of communicative action and Univeral Pragmatics, which differentiate between ideal communication and types of "distorted communication." The present research sees that success in this performative linguistic process of ISD calls for shared understanding and communication between participants to the process, leading to agreement on the meaning of the requirement and itsconcomitant elements and desired outcomes. This paper shows how the Work Systems method (Alter) can be used to reduce communicative distortion from the requirement gathering process by creating something more akin to Habermassian communicative action.

Place, publisher, year, edition, pages
St Louis, MO: IFIP WG 8.2 , 2010.
Keyword [en]
Work Systems Method, Critical Social Theory, Communicative Action, Universal Pragmatics
National Category
Computer and Information Science
URN: urn:nbn:se:miun:diva-14910OAI: diva2:459538
Available from: 2011-12-02 Created: 2011-11-25 Last updated: 2011-12-02Bibliographically approved

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