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HOTEL MAINTENANCE MANAGEMENT: Strategic practices in hotel operation
KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Building and Real Estate Economics.
2011 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]


The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies.


Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers.


The hotel owner and operator have individual and joint responsibility for asset maintenance. Outsourcing is a maintenance strategy used to minimise operating costs, an important factor that guides this decision is time constraint required to deliver work. In house maintenance it is also influenced by the strategic value of the service and the availability of the resource in the market. In maintenance practice an important challenge is maintaining energy efficiency because of the increasing electronic equipment and high volume of lights.

Place, publisher, year, edition, pages
2011. , 78 p.
Keyword [en]
Maintenance strategy, maintenance practice, hotel operation
National Category
Civil Engineering
URN: urn:nbn:se:kth:diva-48230OAI: diva2:457050
Subject / course
Real Estate Economics
Educational program
Master of Science - Real Estate Management
Available from: 2012-02-06 Created: 2011-11-16 Last updated: 2012-02-06Bibliographically approved

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