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The employee’s role in service delivery: the comparative case study of Posten Sweden and China Post
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2011 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study can be used by Posten Sweden and China Post to understand their situation and the facts regarding service quality and the difference between the two. This study will also provide useful information for other post or logistic institutions

Place, publisher, year, edition, pages
2011. , 48 p.
Keyword [en]
Employee training, employee satisfaction, customer satisfaction, service recovery, Posten Sweden, China Post, e-commerce
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hig:diva-10733Archive number: E3BA:DiVA 87/2011OAI: oai:DiVA.org:hig-10733DiVA: diva2:448665
Subject / course
Business administration
Educational program
Business administration
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2011-11-15 Created: 2011-10-17 Last updated: 2011-11-15Bibliographically approved

Open Access in DiVA

The employee’s role in service delivery: – The comparative case study of Posten Sweden and China Post(637 kB)2086 downloads
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File name FULLTEXT02.pdfFile size 637 kBChecksum SHA-512
6c2dd0c099976295c31df2c06b248ab74546995ca42b1f6c6af46eb31f6d03224076fe71bb0ec206896057ed8596e8c31529e04532d01069fa333cdbe2a20722
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf