Change search
ReferencesLink to record
Permanent link

Direct link
Mobile Supported e-Government Systems: Analysis of the Education Management Information System (EMIS) in Tanzania
Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Information Systems and Project Management. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
2011 (English)Doctoral thesis, monograph (Other academic)
Abstract [en]

e-Government systems are considered by both governments and international organisations to improve administration and management. In Tanzania, an e-government system for education administration, EMIS, is partly implemented but shows several limitations. Statistical data is collected but the process is resource demanding and much of the collected data are never put into the system, and therefore remain inaccessible from this electronic system.

The overall aim of this study is to propose an approach to designing more efficient e-government systems within the education sector. The focus is on public schools. The more specific aim of the present study is to:

explore more efficient data transfer (faster, more reliable, and potentially less resource demanding) by using mobile telephone technology, especially SMS, as a means for statistical data collection for Tanzanian education management.

The study is guided by an overall research approach that comprises systems theory and a socio-technical view. This research is performed as a case study, inspired by the ethnographic method and comprises field studies in East Africa. A multi-technique approach is used for empirical data gathering, including literature study, interviews, and direct observations. The analytical process is performed by developing and applying three analytical models:

  • XIF - the eXtended Sustainable ICT Framework  
  • Triple A - Access, Attitude, Awareness
  • Seven Aspects – an Approach Towards Success

The contributions of this thesis are as follows. A mobile supported SMS-based statistical data collection process employing a blended digital solution is proposed. Likely effects of such a system would be ‘better’ data e.g. less transmission errors, which provides for ‘better’ administration, ‘better’ decision-making, and also provides for transparency. Moreover, it is very likely that the proposed system is significantly less resource demanding than the present system.

The three analytical models that are developed specifically for this study have generic characters and can be used during the implementation process of other e-government solutions.  The most important part of the contribution is not the technological solution per se; it is the process that foregoes the actual implementation. The proposal departs specifically from the Tanzanian educational context but has implications for e-government systems solutions and information systems implementation in developing countries in general.

Finally, three overall reflections are made based on the major observations of the research findings: the Double ‘e’ Dilemma, on the problem of prioritising electronics before electricity, the Mobiles to Avoid Mobility paradox, highlighting connectivity before mobility, and the opportunity to use the SMS to Combat Corruption weapon.

Place, publisher, year, edition, pages
Karlstad: Karlstad University , 2011. , 344 p.
Karlstad University Studies, ISSN 1403-8099 ; 2011:49
Keyword [en]
e-Government systems, mobile telephony, SMS, blended digital system, education management, information systems, systems theory, developing countries, Tanzania, ICT4D, M4D
National Category
Other Computer and Information Science
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-8419ISBN: 978-91-7063-385-0OAI: diva2:447593
Public defence
2011-11-11, Geijersalen 12 A 138, Karlstad University, Karlstad, 13:15 (Swedish)
Available from: 2011-10-21 Created: 2011-09-29 Last updated: 2012-02-21Bibliographically approved

Open Access in DiVA

Mobile supported e-Government Systems(5064 kB)4303 downloads
File information
File name FULLTEXT01.pdfFile size 5064 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Wicander, Gudrun
By organisation
Department of Information Systems and Project ManagementCentre for HumanIT
Other Computer and Information Science

Search outside of DiVA

GoogleGoogle Scholar
Total: 4303 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 1586 hits
ReferencesLink to record
Permanent link

Direct link