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Kvalitetsledningssystem enligt ISO 9001: Produktionsprocessen
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2011 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
Quality Management System according to ISO 9001 : The production process (English)
Abstract [en]

This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.


Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work.


The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work.


The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases. Therefore, the system's overall records should be kept clear in order to create an accessible system, while methods to generate commitment and support from staff and give them the tools to influence the content becomes a vital part.

Place, publisher, year, edition, pages
2011. , 33 p.
Keyword [en]
qms, quality management system, iso 9001, iso 9000, iso 9001:2008
Keyword [sv]
iso 9001, iso 9000, iso 9001:2008 kvalitetsledningssystem
URN: urn:nbn:se:uu:diva-156881ISRN: UTH-INGUTB-EX-M-2011/08-SEOAI: diva2:433978
Educational program
Bachelor Programme in Mechanical Engineering
Available from: 2011-08-12 Created: 2011-08-10 Last updated: 2011-08-12Bibliographically approved

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