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Streamlining the invisible value chain: - reduction of losses within administrative processes: a case study
Linnaeus University, Faculty of Science and Engineering, School of Engineering.
Linnaeus University, Faculty of Science and Engineering, School of Engineering.
2011 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Effektivisering av den osynliga värdekedjan : - reducering av förluster inom administrativa processer: en fallstudie (English)
Abstract [en]

Continuous improvement of various processes within a company is a necessity to remain competitive on the market. There are many different improvement methodologies to streamline work routines; however the different methodologies do not sufficiently embrace administrative processes or the employee motivation regarding changes. The purpose of this thesis has been to develop a model for streamlining administrative processes, while maintaining the employee motivation during the improvement projects implementation phases. The model has been developed theoretically through literature reviews including different improvement methodologies, such as Lean, TQM, Six Sigma, 5S, ISO 9000 and related subjects, while incorporating perspectives of the relations between quality, production and economy. Besides the aspect of continuous improvement, the methodology of Change management has permeated the model development and model outcome. The developed model for improving administrative processes should over time lead to shorten lead-times and streamlined high quality information flows. The first phases in the model have been implemented at Electrolux Laundry Systems providing the company a solid foundation for further implementation of the rest of the model. The results include several highlighted areas, which shall be further reviewed and improved to streamline the current routines at Electrolux Laundry Systems.

Abstract [sv]

Kontinuerliga förbättringar av ett företags olika processer är en ständig kamp för företag som vill behålla en konkurrenskraftig position på marknaden. Det finns många olika förbättringsmetoder för att effektivisera arbetsrutiner men de olika metoderna har sällan tillräckligt fokus på administrativa processer eller anställdas motivation när det gäller förändringar. Syftet med denna uppsats har varit att utveckla en modell för att effektivisera administrativa processer, samtidigt som de anställdas motivation under förbättringsprojektens genomförande tagits i beaktande. Modellen har utvecklats teoretiskt genom litteraturstudier av olika förbättringsmetoder såsom Lean, TQM, Six Sigma, 5S, ISO 9000 och relaterade ämnen, samt även inkluderat perspektiv på förhållanden mellan kvalitet, produktion och ekonomi. Förutom aspekten av ständiga förbättringar, har teorier om Change management genomsyrat modellutvecklingen. Den utvecklade modellen för att förbättra administrativa processer avser att leda till minskade ledtider och effektiviserade informationsflöden. De första faserna i modellen har genomförts på Electrolux Laundry Systems vilka ger företaget en stabil grund för fortsatt genomförande av resten av modellen. I delresultaten finns flera identifierade områden som Electrolux Laundry Systems bör se över för att effektivisera sina nuvarande rutiner.

Place, publisher, year, edition, pages
2011. , 94 p.
Keyword [en]
Administrative processes, Administration, Continuous improvement, Case study, PDCA, Kaizen, Streamline, Information flow, Quality, Lean, TQM, Six Sigma, 5S, ISO 9000, Change Management, TQMain
Keyword [sv]
Administrationsprocesser, Administration, Ständiga förbättringar, Fallstudie, PDCA, Kaizen, Effektivisering, Informationsflöde, Kvalitet, Lean, TQM, Six Sigma, 5S, ISO 9000, Change Management, TQMain
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:lnu:diva-13699OAI: oai:DiVA.org:lnu-13699DiVA: diva2:433853
Subject / course
Total Quality Maintenance (Terotechnology)
Educational program
Industrial Engineering and Management, with specialisation in Maintenance Management, 180 credits
Uppsok
Technology
Supervisors
Examiners
Available from: 2011-08-11 Created: 2011-08-11 Last updated: 2011-08-11Bibliographically approved

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