Change search
ReferencesLink to record
Permanent link

Direct link
Risk Management in the Swedish Hotel Industry: Managing Safety & Security Infra Hospitium
Södertörn University College, School of Business Studies.
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The hotel industry prides itself in its welcoming attitude towards its guests by offering hospitality, comfort and privacy. At the same guest safety and security has been argued to be of primary concern in the industry. The aim of this thesis is a) to study how hoteliers develop and implement risk management plans and procedures to ensure safe hotel operations, and b) to study how it is possible to gap the bridge between providing hospitable services, which at the same time are safe and secure. A qualitative, cross-case study has been applied. The study builds on theories composed primarily of established step-by-step risk management processes. In-depth interviews were carried out with four managers at different hotels across Sweden.

The study found that the hotel industry in Sweden lacks a common risk management framework for which to implement consistently and coherently. A common framework would enable hotels to embrace risk management and be able to utilize it in their operation. Furthermore, it was found that risk management ought to be integrated in all organizational activities and processes. It should not be an isolated event, but rather implemented on an on-going basis. It is imperative for hoteliers to realize that hospitality is not only related to offering qualitative services, but also that ensuring guests of their safety/security is a major part of the overall service. In addition, providing hospitable services that are safe at the same time necessitates that risk management is implemented consistently by regularly aiming to raise current standard. Hence, continuous improvement ought to be of fundamental importance in any organization that is fully committed to risk management. This thesis, therefore, suggests a model that interlinks risk- and quality management.

Place, publisher, year, edition, pages
2011. , 41 p.
Keyword [en]
Risk management, hotel industry, hospitality, safety, security.
URN: urn:nbn:se:sh:diva-9940OAI: diva2:431731
Subject / course
Tourism Studies
Social and Behavioural Science, Law
Available from: 2011-08-15 Created: 2011-07-22 Last updated: 2011-08-15Bibliographically approved

Open Access in DiVA

fulltext(1064 kB)7624 downloads
File information
File name FULLTEXT01.pdfFile size 1064 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
School of Business Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 7624 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 1509 hits
ReferencesLink to record
Permanent link

Direct link