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Tre Kvantitativa Metoder: Metodeffekt vid kvantitativa datainsamlingsmetoder i IT-supportrelaterade frågor
Linnaeus University, Faculty of Science and Engineering, School of Computer Science, Physics and Mathematics.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet meduppsatsen var att undersöka huruvida valet av datainsamlingsmetod, i synnerhetwebbenkäter, pappersenkäter och telefonintervjuer, påverkar svaren vilkarespondenterna ger i kvantitativa IT-supportrelaterade undersökningar. Eftersomi princip alla verksamheter idag styrs av utvärderingars resultat är detviktigt att resultaten är sanningsenliga. Därför gjordes denna undersökning föratt se huruvida datainsamlingsmetoderna påverkar utvärderingars resultat iIT-supportsammanhang och i IT-sammanhang i stort. För att besvara syftet har enkvantitativ undersökning uppdelad på de tre datainsamlingsmetoderna gjorts hosVäxjö kommuns IT-supports kunder. 180 potentiella respondenter vilka nyligenvarit i kontakt med IT-supporten valdes ut och tilldelades varsindatainsamlingsmetod. Svaren sammanställdes och analyserades sedan utifråndatainsamlingsmetoderna. Resultatet visade att skillnader finns och att de ärexklusiva för IT-supportrelaterade frågor jämfört med IT-utrustningsfrågor; IIT-supportrelaterade frågor gav telefonintervjuer mest positiva svar,pappersbaserade enkäter gav mest negativa svar och webbenkäter gav svar vilkavar lika pappersenkäterna men något mer positiva än dessa. Vidare hadetelefonintervjuerna lägst bortfall (26,66 %), webbenkäterna näst lägst bortfall(55,55 %) och pappersenkäterna hade högst bortfall (75 %).

Abstract [en]

The purpose of this thesis was to investigate whetherthe choice of data collection method; online surveys, paper surveys andtelephone interviews, will affects theanswers respondents give to quantitative IT-support-relatedinquiries. Since virtuallyall businesses today are governed by the resultsof evaluations, it is important that the results areaccurate. Therefore this studyto see whetherdata collection methods affect the results ofevaluations on IT-support and IT-context at large was made. To answer the thesis a quantitative survey, divided into thethree data collection methods, was made ​​usingVäxjö municipality IT-support customers. 180potential respondents who had recently been incontact with the IT-supportwere selected and allocated one data collection method each. The responses were compiled, analyzed and compared dependingon which data collection method they came from. The results showed that differences exist andthat they areexclusive to the IT-support related questionswhen compared to IT-equipment questions;Telephone interviews yielded the most positiveresponses, paper-based surveys gave the mostnegative responses and web surveys yielded responses whichwere similar to the paper surveys responses, but slightly more positivethan them. Moreover,telephone interviews had the lowest response loss (26.66%),web surveys had the second lowest responses loss (55.55%) andpaper questionnaires had the highest responses loss (75%).

Place, publisher, year, edition, pages
2011. , 40 p.
URN: urn:nbn:se:lnu:diva-13245OAI: diva2:428112
Subject / course
Educational program
Information Systems for Business Development Programme,180 credits
Available from: 2011-06-30 Created: 2011-06-29 Last updated: 2011-06-30Bibliographically approved

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