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Intern kommunikation under krissituation: en kvalitativ studie av Polismyndighetens interna kommunikation under och efter terrorattentatet i december 2010
Södertörn University College, School of Communication, Media and it.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Internal communication during a crisis situation : a study of the Police Authority's internal communications during and after the terrorist attack in December 2010 (English)
Abstract [sv]

Att ha en välfungerande intern kommunikation inom en organisation är av yttersta vikt. Att dessutom ha en välfungerande intern kommunikation under en krishändelse är fundamental.

Idag hamnar samhällen och organisationer ofta i olika typer av problematiska och hotfulla situationer. Detta är nästintill oundvikligt. Det som dock är hanterbart är kommunikation kring dessa situationer. Vintern 2010 sattes Polismyndighetens kommunikation på prov i och med ett terrorattentat där en självmordsbombare sprängde sig i centrala Stockholm.

Denna uppsats tar sikte på att studera och undersöka polisens interna kommunikation under denna händelse. Avsikten är att redogöra för huruvida retoriska strategier så som retorisk situation, definition och angreppssätt, tagits i beaktande under den interna kommunikationens skapande och förmedlande. Genom användandet av en kvalitativ fallstudie som metod analyserade den interna skriftliga kommunikationen.

Studien visar att flera delar inom den interna kriskommunikationen kan sammankopplas med olika retoriska strategier och modeller. Dock finns det delar som kan förbättras rent retoriskt.

Abstract [en]

To have an effective internal communication within an organization is of utmost importance. To also have a well-functioning internal communication during a crisis event is fundamental.

Today, communities and organizations are often placed in different types of problematic and threatening situations. This is almost inevitable. However, the communication about these situations is manageable. In the winter of 2010 the communication of the Police Authority were put to the test, because of a terrorist attack that also included a suicide bomber.

This essay aims and investigates the police's internal communication process during this event. The intention is to report on whether rhetorical strategies such as rhetorical situation, definition and approach, has been taken into consideration in the internal communication. Through the use of a qualitative case study method the internal written communication were analyzed.

The study indicates that several elements within the internal crisis communication can be linked with various rhetorical strategies and models. However, there are parts that can be improved.

Place, publisher, year, edition, pages
2011. , 56 p.
Keyword [en]
crisis, crisis communication, internal communication, Police Authority, trust, terrorist attack.
Keyword [sv]
kris, kriskommunikation, intern kommunikation, polis, tillit, retorisk situation, terrorattentat.
National Category
Other Humanities not elsewhere specified
Identifiers
URN: urn:nbn:se:sh:diva-9339OAI: oai:DiVA.org:sh-9339DiVA: diva2:425279
Subject / course
Rhetoric
Uppsok
Humanities, Theology
Supervisors
Examiners
Available from: 2011-06-21 Created: 2011-06-21 Last updated: 2011-06-21Bibliographically approved

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