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Butikschefer och medarbetares upplevelser av interninformation
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
Abstract [sv]

För företag idag är det av stor betydelse att ha en fungerande interninformation. Syftet med denna studie var att belysa hur butikschefer och medarbetare i ett företag upplevde och definierade sin interninformation samt se hur interninformationen fungerade i nutiden och hur de eftersträvade att den borde fungera i framtiden. Målet var även att belysa vilka informationskanaler som ansågs vara mest informativa och fungerande. Elva intervjuer genomfördes och därefter analyserades data med hjälp av en induktiv tematisk analys. I studien framkom att de intervjuades upplevelse av interninformationen var positiv. Den viktigaste informationskanalen var muntlig information, vilket uppskattades av både butikschefer och medarbetare då denna kanal stimulerade till diskussion och ett möte ansikte mot ansikte som kunde förtydliga informationen. Tidsbrist och avancerade sökvägar kunde dock försvåra inhämtning av information från intranätet. Slutsatserna var att intervjupersonerna upplevde information som något viktigt inom företaget och flera uppgav att den var oerhört viktig för företagets existens.

Abstract [en]

For companies today, it is important to have functioning internal information. The purpose of this study was to illustrate how store managers and employees in a company experienced and defined their internal information, how the internal information works at present and how they wanted to obtain it in the future. Another goal was to highlight the information channels that were considered the most informative and functional. Eleven interviews were carried out and the data was analyzed using an inductive thematic analysis. The study proved that the experience of internal information was positive among the interviewees. The most important information channel was verbal information, which was appreciated by both store managers and employees. Verbal information gave the opportunity for discussions and face to face interactions that made it possible to clarify the information. The study revealed that lack of time and advanced searching paths may obstruct the collection of information. The conclusion was that the interviewees perceive information as something important within the company and several states that it was crucial for the company's existence.

Place, publisher, year, edition, pages
2011. , 30 p.
Keyword [en]
Internal information, information channels, organization
Keyword [sv]
Interninformation, informationskanaler, organisation
National Category
Psychology
Identifiers
URN: urn:nbn:se:hig:diva-9529Archive number: SGPAK-V11-09OAI: oai:DiVA.org:hig-9529DiVA: diva2:425133
Subject / course
Psychology
Educational program
Human resources and labour relations
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2011-09-16 Created: 2011-06-17 Last updated: 2011-09-16Bibliographically approved

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C-uppsats i Psykologi om interninformation(546 kB)1602 downloads
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CiteExportLink to record
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  • apa
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