Change search
ReferencesLink to record
Permanent link

Direct link
Försäkringskassan har beslutat: En undersökning av mottagaranpassning och språkbruk i Försäkringskassans beslutstexter
Linköping University, Department of Culture and Communication.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The Swedish Social Insurance Agency has Decided : A Study of Target Group Adaptation and Language in Decision Texts (English)
Abstract [en]

The aim of this study is to learn about and demonstrate the process in which Försäkringskassan (The Swedish Social Insurance Agency) customizes texts and the texts linguistics influence on a potential beneficiary. I use three different questions to fulfill the purpose of the study. I examine what the manuals writers of Försäkringskassan use say about the issues of sentence length, addressing the beneficiaries and wording – three language features that represent different perspectives within plain language research. Furthermore, I examine how decision texts are created and tailored for its beneficiary group and how the language in decisions is perceived by potential beneficiaries. The study’s main method is a case study, which is composed of three data collection methods – comparative text analysis, unstructured interview and survey analysis. The purpose with the different data collection methods is to produce a variety of data that can be discussed in relation to previous research in areas relevant to the purpose of this study. The manuals used by the social insurance staff seem to have a peripheral position on the issue of sentence length, although the survey respondents are expressing criticism towards too long or too short sentences. The study shows that Försäkringskassans decision process is effective, since decisions are created through collaboration of language experts, lawyers and insurance specialists – a collaboration which has also been praised by Språkrådet. However, certain problems arise with the legal language and in some cases Försäkringskassan have to resign themselves to use words and concepts that cannot be described as plain language. The study also demonstrates the need of continuous text reviewing, since the texts should follow current research in plain language and Föräkringskassans guidelines. The fact that Försäkringskassans role as a text transmitter affect the perception of language and content is clear due to results of the survey, a fact which is also supported by previous research. How language is perceived by a beneficiary depends both on the recipient's background knowledge and by his or her attitude towards Försäkringskassan as a text sender.

Place, publisher, year, edition, pages
2011. , 70 p.
Keyword [en]
Plain language, target group adaptation, Försäkringskassan, decision text, decision process
National Category
Specific Languages
Identifiers
URN: urn:nbn:se:liu:diva-68998ISRN: LIU-IKK/SV-G--11/001--SEOAI: oai:DiVA.org:liu-68998DiVA: diva2:423355
Subject / course
Swedish Language
Presentation
2011-06-08, IKK:s bibliotek, Linköpings universitet, Linköping, 15:15 (Swedish)
Uppsok
Humanities, Theology
Supervisors
Examiners
Available from: 2011-06-20 Created: 2011-06-15 Last updated: 2011-11-10Bibliographically approved

Open Access in DiVA

fulltext(1623 kB)811 downloads
File information
File name FULLTEXT01.pdfFile size 1623 kBChecksum SHA-512
aa28daa3a7dbbd4778c8a832f39c427d8111e6d5fdb32f80e73aedc74128e976d68dca283d0a45e33f0d740b1bc5ed940e86c4ce5d694ffc1cdb66b21e3c7ad7
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Christensson, Johan
By organisation
Department of Culture and Communication
Specific Languages

Search outside of DiVA

GoogleGoogle Scholar
Total: 811 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 270 hits
ReferencesLink to record
Permanent link

Direct link