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Qualitative assessment of a mobile based parking system: A Swedish study
Örebro University, Swedish Business School at Örebro University. (e-Government)
Örebro University, Swedish Business School at Örebro University. (e-Government)
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

High mobile penetration statistics in the world suggests that citizen services are more applicable via mobile technologies. Vehicle parking is such a service which is being deployed in Örebro municipality. We conduct interviews on municipality employees who are involved in the parking administration process and the mobile based parking system in order to evaluate the system regarding functionality, performance, acceptance and effects. These factors are evaluated by the affect they have on the municipality. What the study shows is that whilst the system is successful as an alternative payment option for the motorist, it does not have a positive effect on the process or the workload of municipality. It can be seen that to acquire a better quality service for both citizen and the government, better and thorough investigations into requirements should be carried out via improving the communication between them.

Place, publisher, year, edition, pages
2011. , 12 p.
Keyword [en]
mobile parking, evaluation, mGovernment
National Category
Computer and Information Science
URN: urn:nbn:se:oru:diva-15878ISRN: ORU-HHS/INF-AG-2011/0002--SEOAI: diva2:422710
Subject / course
2011-06-01, F208, Örebro University, Örebro, 13:51 (English)
Social and Behavioural Science, Law
Available from: 2011-06-21 Created: 2011-06-13 Last updated: 2011-06-21Bibliographically approved

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Balasooriya, IsuruAbed Al-Hamid, Bashar
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