Change search
ReferencesLink to record
Permanent link

Direct link
Nätbutiker och Kundrelationer: Relationsmarknadsföring
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Titel: e-Commerce and Relationships – Customer Relationship Management


This bachelor thesis is brought together to analyze the transformation from traditional marketing to Customer Relationship Management. The development in the technology world has made the marketing focus shift from products and their functionality to customers and value creation. Because of the tougher competition that developed from new channels of communication, corporations had to generate new sources of value for their customers in order to establish lasting relationships with them. Therefore we found it interesting to investigate how companies within the e-commerce business handle the transition towards customer relationship management. Considering that their servicescape only exists on the virtual platform were no physical encounters occur. This became possible because we used a qualitative method approach, we interviewed corporations within the e-commerce business. The interviews became the substratum for empirics, together with the theory they lay the foundation for the analysis.


Keywords: Customer relationship management, e-commerce, relationships, transfer                    within marketing, value creating

Place, publisher, year, edition, pages
2011. , 64 p.
Keyword [en]
Customer relationship management, e-commerce, relationships, transfer within marketing, value creating
Keyword [sv]
Relationsmarknadsföring, E-handel, kundrelationer, övergång inom marknadsföring, värdeskapande
National Category
Business Administration
URN: urn:nbn:se:lnu:diva-12301OAI: diva2:421906
Subject / course
Business Administration - Marketing; Business Administration - Marketing
Educational program
Music & Event Management Programme, 180 credits; Human Resource Management - Personnel Management and Organisational Development, 180 credits
2011-06-03, 400, Kalmar Nyckel, Gröndalsvägen 19, Kalmar, 09:00 (Swedish)
Social and Behavioural Science, Law
Available from: 2011-06-16 Created: 2011-06-09 Last updated: 2011-06-16Bibliographically approved

Open Access in DiVA

Nätbutiker och Kundrelationer - Relationsmarknadsföring(695 kB)462 downloads
File information
File name FULLTEXT01.pdfFile size 695 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
Linnaeus School of Business and Economics
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 462 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 551 hits
ReferencesLink to record
Permanent link

Direct link