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Upplevelsen av e-postrelaterad stress vid tillämpning av särskild rutin för hantering.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Psychology.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Att ständigt vara tillgänglig och hantera inkommande e-post under en arbetsdag kan skapa

upplevelse av stress. Syftet med studien var att se om skattningen av stressen minskade om en

procedur som liknar traditionell postmottagning tillämpades. Studien genomfördes som ett

experiment på en IT-avdelning. Deltagarna delades upp i en kontrollgrupp som arbetade som

vanligt med sin e-post och en försöksgrupp som arbetade enligt instruktion. Studien pågick

under 8 veckor och stressmätning genomfördes vid tre tillfällen, innan start av experimentet,

efter 4 veckor och efter ytterligare 4 veckor. Resultatet visade att stresskattningen var högre

för kvinnor medan männens stressupplevelse inte påverkades alls. Den ökade stresskattningen

tog sig uttryck i en ökad takt i det egna beteendet, negativ känslomässig upplevelse i relation

till andras beteende samt känslan av brist på inre kontroll. Utifrån resultatet är det angeläget

att forska vidare på området så länge e-post förblir ett centralt arbetsverktyg.

Abstract [en]

To be readily accessible and constantly manage incoming e-mail in a working day can create

perception of stress. The purpose of this study was to see if the perceived stress was reduced

if a procedure similar to traditional mail handling was used. The study was conducted as an

experiment in an IT department. Participants were divided into a control group who were

working as usual with their e-mail and a test group that worked according to given

instructions. The study lasted for 8 weeks and the stress was evaluated on three occasions,

before the start of the experiment, after 4 weeks and at the end. The results showed that

perceived stress level increased with women, while men's stress levels were not affected at all.

The increased stress showed itself in an increased work pace, negative emotional experience

in relation to the behavior of others and the feeling of a lack of internal control. Based on

these results, it is certainty that further research in this area is needed as long as e-mail

remains a key work tool.

Place, publisher, year, edition, pages
2011. , p. 15
Keyword [en]
e-mailreleated stress, gender differences, availability
Keyword [sv]
e-postrelaterad stress, könsskillnader, tillgänglighet
Identifiers
URN: urn:nbn:se:hig:diva-9333Archive number: PSC-H09-3OAI: oai:DiVA.org:hig-9333DiVA: diva2:421083
Subject / course
Psychology
Uppsok
Humanities, Theology
Supervisors
Examiners
Available from: 2011-09-07 Created: 2011-06-07 Last updated: 2011-09-07Bibliographically approved

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CiteExportLink to record
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