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Innovation in the Swedish service sector: - An e-survey analysis
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Services have become the dominant sector in the economies of most industrialized countries and consequently the interest for service innovation and service companies also increased, including in Sweden. The purpose of this study is therefore, to understand the different types and sources of innovation, actors involved, company aspects and obstacles faced in different parts of the service sector. A quantitative method was applied and thus, an e-survey was sent to several service companies in Sweden. The study counts with 868 valid respondents and from the data collected a statistical analysis was made (through the computer software SPSS). In the study it was conclude that the reality of Swedish service companies is, at some extent in accordance with the theories of Sources of Innovation, Types of Innovation, Innovation Protection and Barriers of Innovation. However, some distinctions were also detected and furthers explained.

Abstract [sv]

Tjänster har blivit den dominerande sektorn i de flesta industrialiserade länders ekonomi och därmed har intresset för tjänsteinnovation och serviceföretag ökat, även i Sverige. Syftet med denna studie är därför att få en ökad förståelse för de olika typer och källor av innovation, aktörerna, företagsaspekter och de innovationshinder som servicesektorn möter. En kvantitativ metod har tillämpats och således skickades en e-enkät ut till flera tjänsteföretag i Sverige. Studien har 868 giltiga respondenter och med den data som samlats in gjordes en statistisk analys (med hjälp av dataprogrammet SPSS). Studien visade att verkligheten i Sveriges servicesektor i viss utsträckning är i enlighet med de teorier som finns rörandes innovationskällor, typer av innovationer, innovationsskydd och innovationsbarriärer. Men vissa skillnader upptäcktes också och kommer att förklaras ytterligare.

Abstract [pt]

Nas últimas décadas o setor de serviços se tornou dominante na economia da maioria dos países industrializados e consequentemente o interesse pela inovação de serviços e empresas de serviços também aumentou, inclusive na Suécia. Portanto, o objetivo deste estudo é entender os diferentes tipos e fontes de inovação, os atores envolvidos, os aspectos da empresa e obstáculos enfrentados em diferentes partes do setor de serviços. Uma pesquisa quantitativa foi aplicada e um questionário eletrônico foi enviado para diversal empresas de serviços na Suécia. O estudo conta com 868 participantes válidos e a partir dos dados coletados uma análise estatística foi realizada (através do software SPSS). No estudo pôde-se constatar que a realidade das empresas de serviço suecas estão, até certo ponto, de acordo com as teorias de fontes de inovação, tipos de inovação, proteção de inovação e obstáculos à inovação. No entanto, algumas diferenças foram detectados e explicadas.

Place, publisher, year, edition, pages
2011. , 109 p.
Keyword [en]
Service sector, innovation, Sweden
Keyword [pt]
Setor de serviços, inovação, Suécia
Keyword [sv]
Tjänstesektorn, innovation, Sverige
Identifiers
URN: urn:nbn:se:lnu:diva-12165OAI: oai:DiVA.org:lnu-12165DiVA: diva2:421052
Educational program
Marketing, Master Programme, 60 credits
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2011-06-20 Created: 2011-06-07 Last updated: 2014-09-23Bibliographically approved

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Malara, MagdalenaPoroca de Noronha, Carla
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