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Consumers’ Attitude towards Online Shopping: Factors influencing Gotland consumers to shop online
Gotland University, School of the Humanities and Social Science.
Gotland University, School of the Humanities and Social Science.
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In the era of globalization electronic marketing is a great revolution.  Over the last decade maximum business organizations are running with technological change.  Online shopping or marketing is the use of technology (i.e., computer) for better marketing performance. And retailers are devising strategies to meet the demand of online shoppers; they are busy in studying consumer behavior in the field of online shopping, to see the consumer attitudes towards online shopping. Therefore we have also decided to study consumer’s attitudes towards online shopping and specifically studying the factors influencing consumers to shop online.

The population selected for the research is Gotland, and narrowed down to Gotland University students, University cafeteria and Gotland Public library, the sample size selected for this research is 100 and we have used convenience sampling technique.

Our findings indicated that among the four factors selected for this research the most attractive and influencing factor for online shoppers in Gotland is Website Design/Features, following convenience the second most influencing and thirdly time saving. Results have also showed that security is of important concern among online shoppers in Gotland. The research has also found that there are some other factors which influence online shoppers including, less price, discount, feedback from previous customers and quality of product. For the second research question i.e. who are online shoppers in term of demography: the correlation results for the age and attitudes towards online shopping has showed that elderly people are not so keen to shop online. Whereas for education it is concluded that higher education makes online shopping less attractive, for the income the correlation results are so weak hence we could not conclude anything out of it. It is expected that this study will not only help retailers in Gotland to devise successful strategies for online shoppers but it will also provide a base for similar studies in the felid of consumer attitudes towards online shopping.  



Place, publisher, year, edition, pages
2011. , 56 p.
Keyword [en]
Consumer Attitudes, Online shopping, Gotland
National Category
Business Administration
URN: urn:nbn:se:hgo:diva-914OAI: diva2:420724
Subject / course
Business Administration
Educational program
Master Program in International Management
2011-06-01, 16:24 (English)
Social and Behavioural Science, Law
Available from: 2011-06-07 Created: 2011-06-03 Last updated: 2013-07-01Bibliographically approved

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Sultan, Muhammad UmarUddin, Md. Nasir
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