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From Metrics to Process: Towards a Dynamic and Flexible Performance Measurement System for Manufacturing Systems
Mälardalen University, School of Innovation, Design and Engineering.
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0001-7935-8811
2009 (English)In: Proceedings of third swedish production symposium / [ed] B-G Rosén, 2009Conference paper (Refereed)
Abstract [en]

Performance measurement systems are challenged by today’s rapidly changing and highly competitive markets. Measures and management of these systems often fail to continuously reflect the dynamic business environment. This purpose of this paper is to discuss how to achieve a dynamic and flexible performance measurement system applicable for manufacturing sites. The analysis is based on a literature review on major performance measurement schemes, as well as a problem identified in industry. The paper introduces an industrial case where the current measurement at Operations is briefly evaluated and put in relation to the findings made in the literature study. The industrial challenges and possibilities are set as one basis for a proposed future structure. Important aspects on unctionalities/abilities for future research as well as development at the case company when choosing indicators and their implementation are discussed.

Place, publisher, year, edition, pages
2009.
Keyword [en]
performance measurement system, productivity, manufacturing
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-12308OAI: oai:DiVA.org:mdh-12308DiVA: diva2:418990
Conference
SPS09
Projects
xpres
Funder
XPRES - Initiative for excellence in production research
Available from: 2011-05-25 Created: 2011-05-25 Last updated: 2014-08-27
In thesis
1. Towards Dynamic Performance Measurement Systems: A framework for manufacturing organisations
Open this publication in new window or tab >>Towards Dynamic Performance Measurement Systems: A framework for manufacturing organisations
2011 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Consensus prevails that performance measurement systems should reflect the strategic direction of a company. Strategies are dynamic in nature while existing measurement systems are stable and predictable. The paradox of combining strategies with measurement systems has created problems for companies as the strategic context alters. Even though the literature surrounding the field is vast and dense there is a gap regarding how to keep measurement system up to date and dynamic.

With the existing problem in mind, the objective of this research is to develop a framework that will support the realisation of dynamic performance measurement systems in manufacturing organisations.

The research in this thesis has adopted a systems approach and is built around four case studies and two literature studies. The case studies have been conducted at manufacturing organisations on three different continents. The first literature study focused on the general literature in the field whilst the second literature study focused on the characteristics of dynamic performance measurement system in particular.

The end-result of this research is a framework based on 19 factors systemised under five sub-headings: review process, IT system, management, employees and culture. In excess of the 19 factors, an additional two factors focalising on the realisation of the framework in practice finalises the end-result.

As the research is derived from an industrial problem, this thesis provides an insight for academics of the contemporary struggles of manufacturing organisations with their performance measurement systems. Moreover, this framework provides practitioners with a foundation for making their performance measurement systems compatible and suitable for ever-changing content.

Place, publisher, year, edition, pages
Västerås: Mälardalen University, 2011
Series
Mälardalen University Press Licentiate Theses, ISSN 1651-9256 ; 140
Identifiers
urn:nbn:se:mdh:diva-12312 (URN)978-91-7485-022-2 (ISBN)
Presentation
2011-06-16, Selanderrummet, verktyget, IDT., Bruksgatan, skilstuna, 10:00 (Swedish)
Opponent
Supervisors
Available from: 2011-05-25 Created: 2011-05-25 Last updated: 2011-06-17Bibliographically approved

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