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Patienters upplevelser i mötet med akutsjukvården: - En litteraturstudie
University of Gävle, Faculty of Health and Occupational Studies.
University of Gävle, Faculty of Health and Occupational Studies.
2011 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med denna litteraturstudie var att ur ett patientperspektiv, belysa upplevelser av möten mellan patient, sjuksköterskan och vården på akutmottagningen. Data till litteraturstudien insamlades via databaserna Cinahl och studiens resultat bygger på 11 artiklar från tre länder som publicerats år 2000-2010. Resultatet i litteraturstudien visade att sex faktorer återkom; Respekt, kommunikation, kunskap och kompetens, tillgänglighet, helhet, och kontinuitet. Resultatet visade att patienter upplever en bristande respekt från vårdpersonal. Kommunikationen uppgavs ofta bristfällig eller inriktad på, för patienten icke relevanta saker. Många patienter upplevde kommunikationen som en envägsdialog. Patienter uppgav att kunskap och kompetens samt bemötande med emotionell omsorg i gav en god relation till vårdpersonal. Brist på resurser ansåg många patienter ledde till en minskad tillgänglighet av vård- och omsorg samt att patienter inte får hjälp i den utsträckning de anser sig ha rätt till. Patienternas helhetsupplevelse av vården visade på en kombination mellan väntetid, information, kompetens samt förståelse där missnöje ledde till upplevelsen av sjuksköterskans kompetens och vården i helhet som mindre tillfredsställande. Kontinuitet för patienterna var viktig för att ge en trygghet och förtroende att kunna söka vård igen vid behov.

Slutsatsen är att patienter vill bli sedda som individer, bli respekterade och få relevant information i mötet med akutsjukvården.

 

Abstract [en]

The purpose of this literary study was to illustrate experiences, from a patient perspective, during a visit to the Emergency Room. The data for this literary study was collected through the data base Cinahl. The study’s result is based on 11 different articles studied, from three different countries. The articles published between the years 2000-2010. The results of the study reveal six recurring aspects; respect, communication, knowledge and competence, availability, entirety and continuity. The result shows that patients experience a lack of respect from hospital staff. The communication was frequently depicted as insufficient or focused on, from the patient’s perspective, irrelevant aspects. Many patients perceived the communication as a “one-way-communication”. Patients stated that knowledge and competence combined with an approach with emotional care created a good relation with the hospital staff. Lack of resources stated many patients resulted in a reduced availability to treatment and care, when the patients do not receive the required level of help that they perceive themselves to be entitled to. The entirety experience of the visit at the Emergency Room by the patients was a combination of waiting time, information, competence and understanding where dissatisfaction often judge the nurse’s competence and the treatment and care in its entirety as less satisfying. Continuity for the patients was important in order to give security and confidence to seek treatment again when required. The conclusion is that patients wants to be seen as an individuals, be respected and receive relevant information in the meeting with emergency medical services.

 

Place, publisher, year, edition, pages
2011. , 29 p.
Keyword [en]
emergency care, quality of care, patient perspective, satisfaction, experience
Keyword [sv]
akutmottagning, vårdkvalitet, patient perspektiv, tillfredställelse, upplevelse
Identifiers
URN: urn:nbn:se:hig:diva-9268Archive number: SSKHK08/vt11nr31OAI: oai:DiVA.org:hig-9268DiVA: diva2:417105
Subject / course
Nursing science
Educational program
Nursing
Uppsok
Medicine
Supervisors
Examiners
Available from: 2011-06-08 Created: 2011-05-15 Last updated: 2011-06-08Bibliographically approved

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