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Passenger waiting strategies on railway platforms - Effects of information and platform facilities -: Case study Sweden and Japan
KTH, School of Architecture and the Built Environment (ABE), Transport Science.
2011 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]


The Swedish railway has during many years received low customer satisfaction

scores. Reasons for this are reliability, service and information concerns. The

focus of this master thesis lies on the railway platform. The platform is an

important part to the factors above as its information and facilities, which

constitute a part of the service before the trip, could contribute in causing delays

and reliability issues. This study investigates the behaviour of passengers on

railway platforms and the effect that information, seats and entrances along the

platform has on that behaviour. The goal is to find advantages and disadvantages

and propose improvements in a Swedish setting. Platforms and trains that have

been studied are in Stockholm, Sweden and Tokyo, Japan. Platform distributions

and individual behaviour on the platforms are recorded with three different and

relatively easy methods.

Results of the Swedish study show aggregate trends where passengers tend to

cluster around entrances and seats. Many Swedish passengers do not believe

themselves to have enough information to know where their car will stop. These

passengers do mostly not know that information exist and on average stand

much further away from their closest door, when the train arrives, compared to

passengers that believe themselves to know where their car will stop along the

platform. The results of the Japanese study show that almost all passengers

stand close to their door.

From the findings in not only this, but also other studies, four aggregate

properties in order to get better railway platforms are finally presented. These

properties are reliability, clarity and availability of information and good

location of seats and other facilities. Suggestions for tangible improvements for

the Swedish railway platforms are finally given. Among these improvements are

new information screens and standardized information and stopping position of



Place, publisher, year, edition, pages
2011. , 130 p.
TEC-MT, 11-001
Keyword [en]
Railway platforms, passenger distributions, passenger behaviour, dwell times, boarding, train, railway, X2000, Shinkansen, Sweden and Japan.
National Category
Engineering and Technology
URN: urn:nbn:se:kth:diva-33550OAI: diva2:416058
Subject / course
Railway Operation
Educational program
Master of Science in Engineering - Urban Management
Available from: 2011-10-10 Created: 2011-05-10 Last updated: 2011-10-10Bibliographically approved

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