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Metoder för trust: Hur praktiker arbetar för att bygga förtroende till knowledge management-system
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2010 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Methods for building trust : How knowledge management professionals create user-KMS trust (English)
Abstract [en]

This thesis examines how knowledge management professionals use trust as a component in the creation of knowledge management systems, and what methods they use for building trust.

Adopting a grounded theory approach, interviews with 8 knowledge management professionals active in different industries served as the base for an analysis that identified trust to be the single most important common factor in the data. The concept of trust used by the informants was identified as relating to the knowledge management system itself, rather than other users, employees or groups in an organisation.

Building trust, the KM-professionals mainly focused on three methods: simple solutions, system superiority, and implementation security. Using these methods, the KM-professionals seek to ensure system trust by creating opportunities for users to obtain positive experiences of using the system, and thereby generate a foundation for a trust-based relationship between the user and the system.

Place, publisher, year, edition, pages
2010. , 58 p.
Uppsatser inom biblioteks- & informationsvetenskap, ISSN 1650-4267 ; 506
Keyword [en]
Knowledge management, trust, grounded theory
National Category
Other Social Sciences not elsewhere specified
URN: urn:nbn:se:uu:diva-152896Local ID: 506OAI: diva2:414313
Subject / course
Library and Information Science
Educational program
Master Programme in ALM
Social and Behavioural Science, Law
Available from: 2011-05-24 Created: 2011-05-03 Last updated: 2016-10-04Bibliographically approved

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