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Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes.

The overall goal of this thesis is to propose methods for business process and e-process design and evaluation for achieving alignment between enterprise goals and IT systems. The methods are based on model-driven approaches, using enterprise and software models. More precisely, the proposed methods can be used for designing models of business processes supporting the fulfilment of enterprise goals in the setting of a value network; for designing models of generic and reusable business processes that support the fulfilment of enterprise goals; for designing models of e-processes that support a flexible alignment of IT systems with business processes; and for evaluating the extent to which business processes are aligned with enterprise goals and IT systems.

The result of the thesis can be used to support business and system designers with practical knowledge on how to align business and IT systems in order to create efficient, high-quality, flexible and innovative organisations.

The research presented in this thesis has been carried out following the design science paradigm. This paradigm is characterised by the creation of new and innovative artefacts for solving general problems, and the evaluation of their benefits and drawbacks.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2011. , 78 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; DSV 11-004
Keyword [en]
business process design, e-process design, model-driven methods, enterprise modelling, business modelling, enterprise goals, services, value networks, business-IT alignment, design science
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-56640ISBN: 978-91-7447-249-3OAI: oai:DiVA.org:su-56640DiVA: diva2:411979
Public defence
2011-05-23, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2011-04-29 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved
List of papers
1. Value and goal modelling in healthcare
Open this publication in new window or tab >>Value and goal modelling in healthcare
2007 (English)In: Proceedings of 12th International Symposium on Health Information Management Research, Sheffield, UK July 2007 / [ed] Bath, P.A., Albright, K., and Norris, T., Sheffield: University of Sheffield , 2007, 43-50 p.Conference paper (Refereed)
Abstract [en]

In the healthcare sector, different healthcare providers, such as home care, primary care, and hospital clinics, collaborate in order to increase values for patients, such as better health state, increased knowledge on health conditions, and increased feeling of safety. To govern and evaluate such collaboration, we need a tool to understand how different patient values are related to each other, how values are related to goals, and how values and goals are related to actions planned and carried out among healthcare providers. Thereby, we can measure, analyse and redesign existing actions in order to better achieve desirable values. Furthermore, we also need a tool for finding new innovative goals and actions that better create desirable values. In this paper, we propose such a tool, in the form of a method based on value, goal and action models. Value models depict actors and the valuable resources they exchange as well as the purpose of the resources exchanged. Using these value models as a base, we are able to systematically identify high level goals and more detailed goals, as well as actions supporting these goals. Thereby, we will attain traceability from actions, via goals and values, which the actions realise. A case study from the Swedish healthcare sector is used to ground and apply our proposed method

Place, publisher, year, edition, pages
Sheffield: University of Sheffield, 2007
Keyword
value models, goal models, value for patient, enterprise modelling in healthcare
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; hälso- och sjukvårdsforskning
Identifiers
urn:nbn:se:su:diva-56625 (URN)0-903522-40-3 (ISBN)
Conference
International Symposium on Health Information Management Research (ISHIMR 2007)
Projects
REMS
Available from: 2011-04-20 Created: 2011-04-19 Last updated: 2011-07-04Bibliographically approved
2. Towards a formal definition of goal-oriented business process patterns
Open this publication in new window or tab >>Towards a formal definition of goal-oriented business process patterns
2005 (English)In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 11, no 6, 650-662 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re-engineering. Two problems arise in connection to using best practices: how to find a best practice that suits particular purposes, and how to ensure that the process from the best practice has the same nature as the process under re-engineering. The purpose of this paper is to address these issues.

Design/methodology/approach – The paper suggests using business process patterns, i.e. relatively high level business process models, for making near formal comparison of business processes. The paper analyzes widespread modeling techniques to find out which of them suits the task of building patterns for comparison. Based on this analysis, the state-flow modeling technique is chosen and first steps towards formal definition of business process patterns based on this technique are suggested.

Findings – A pattern is defined based on the notions of state space, goal, as a surface in the state space, and valid movements towards the goal. A thinkable procedure of constructing patterns is demonstrated on two real-life examples. A hypothetical procedure for comparing process is suggested but it still needs to be verified in practice.

Originality/value – The originality of the paper is the way the patterns are formulated and the underlying model, the state-flow view of processes, upon which the patterns are founded.

Place, publisher, year, edition, pages
Emerald Group Publishing, 2005
Keyword
Business process re-engineering, Modelling, Best practice
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
Identifiers
urn:nbn:se:su:diva-56633 (URN)10.1108/14637150510630846 (DOI)
Projects
INKA
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved
3. Building and Exploiting a Business Process Model for Lobbying: Experience Report
Open this publication in new window or tab >>Building and Exploiting a Business Process Model for Lobbying: Experience Report
2007 (English)In: Communications of the IIMA, ISSN 1543-5970, Vol. 7, no 3, 1-14 p.Article in journal (Refereed) Published
Abstract [en]

The paper describes a project in the domain of business process modeling that concerns loosely-structured business processes, i.e. processes for which it is difficult to establish an order of activities. The process in focus is the lobbying process, i.e. a process aimed at influencing decisions of others, e.g. politicians. The project was carried out at a non-profit interest organization, and the paper describes the project’s motivation, structure, methodology, results, and how the results were exploited, including a short description of an IT system built to support the lobbying process. As the commonly spread workflow technique is not particularly suitable for loosely-structured business processes, the project exploited an original state-flow technique for developing a model of the lobbying process. The state-flow technique is based on the state-oriented view on business processes that has been used as a foundation for building the support system. The paper reports a number of problems encountered during the introduction of the system into operational practice. These problems led to the needs of reducing the level of details initially introduced into the system; they will be reintroduced at the later stage when the users become more accustomed to work in the process-oriented manner. In the conclusion, the paper discusses success factors important for modeling projects, and pros and cons of the modeling method used, as well as a broader research context of which the work presented in the paper is a part.

Place, publisher, year, edition, pages
The International Information Management Association, 2007
Keyword
business process modelling, state-flow, lobbying
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
Identifiers
urn:nbn:se:su:diva-56634 (URN)
Projects
INKA
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-04-20Bibliographically approved
4. Design principles for process modelling in enterprise application integration
Open this publication in new window or tab >>Design principles for process modelling in enterprise application integration
2001 (English)In: Information Systems, ISSN 0306-4379, Vol. 26, no 3, 165-184 p.Article in journal (Refereed) Published
Abstract [en]

There is a growing need for Enterprise Application Integration (EAI) technologies, which align the applications of an organisation to its business processes. Such technologies require an adequate methodological support so that well structured and easily understandable models can be constructed. In this paper, such a methodological support is proposed by introducing principles for the design, validation and presentation of process models and associated data models. By applying these principles, we obtain different views of the models, and thereby facilitate the use of common models for different stakeholders, e.g. business managers, designers and operators.

Place, publisher, year, edition, pages
Elsevier Science, 2001
Keyword
Process modelling; Design methodology; Enterprise application integration; Speech act theory
National Category
Information Science Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
Identifiers
urn:nbn:se:su:diva-56635 (URN)10.1016/S0306-4379(01)00015-1 (DOI)
Projects
Process Broker
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-04-20Bibliographically approved
5. Introducing a process manager in healthcare: an experience report
Open this publication in new window or tab >>Introducing a process manager in healthcare: an experience report
2005 (English)In: Health Informatics Journal, ISSN 1460-4582, E-ISSN 1741-2811, Vol. 11, no 1, 45-61 p.Article in journal (Other academic) Published
Abstract [en]

To be efficient and patient focused, healthcare units need to be process oriented and integrated with the processes and IT systems of other healthcare units. A process manager facilitates integration of different systems by using graphical and executable process models. The process manager also communicates directly with healthcare personnel via desktop computers and mobile devices. This article reports on a Swedish project where a prototype system was developed and tested with several healthcare units. The experience shows several advantages and opportunities. For example, current information about patients can be transferred automatically between healthcare units; resource intensive manual tasks can be replaced with automated tasks; and long-term process monitoring and quality assessment can be enabled. However, introducing a process manager requires attention to issues of security, ethics and legality. Healthcare units may also show differences in security awareness and IT maturity, which could obstruct the introduction of a process manager.

Place, publisher, year, edition, pages
Sage, 2005
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-38452 (URN)10.1177/1460458205050685 (DOI)
Available from: 2010-04-13 Created: 2010-04-13 Last updated: 2011-04-20Bibliographically approved
6. A Value and Model Driven Method for Patient Oriented KPI Design in Health Care
Open this publication in new window or tab >>A Value and Model Driven Method for Patient Oriented KPI Design in Health Care
2011 (English)In: Biomedical Engineering Systems and Technologies: Third International Joint Conference, BIOSTEC 2010 / [ed] Fred, A., Filipe, J., Gamboa, H., Springer , 2011, 123-137 p.Conference paper (Refereed)
Abstract [en]

In all societies, large resources are spent on health care. However, service quality is still unsatisfactory in large parts of the health care sector. One reason for this state of affairs is the complexity of health care organisations, which make them difficult to govern. Furthermore, due to the high degree of specialisation, health care organisations often need to cooperate, which adds to the complexity. One possible way to improve the cooperation and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the use of Key Performance Indicators (KPI), which measure how well an organisation fulfills its goals. Designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods that support organisations in designing KPIs. This paper proposes a value and model driven method for identifying patient oriented KPIs.

Place, publisher, year, edition, pages
Springer, 2011
Keyword
Performance management, KPI, Enterprise modelling, Service
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science; hälso- och sjukvårdsforskning
Identifiers
urn:nbn:se:su:diva-56637 (URN)978-3-642-18471-0 (ISBN)
Conference
BIOSTEC 2010
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-04-20Bibliographically approved
7. E-Service Requirements from a Consumer-ProcessPerspective
Open this publication in new window or tab >>E-Service Requirements from a Consumer-ProcessPerspective
2011 (English)In: Requirements Engineering: Foundation for Software Quality: 17th International Working Conference, REFSQ 2011, Essen, Germany, March 2011, Proceeding / [ed] Berry, D., Franch X., Springer , 2011, 121-135 p.Conference paper (Refereed)
Abstract [en]

[Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high.

[Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective.

[Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations

[Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.

Place, publisher, year, edition, pages
Springer, 2011
Keyword
process analysis, e-service requirements, e-service design.
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
Identifiers
urn:nbn:se:su:diva-56638 (URN)978-3-642-14191-1 (ISBN)
Conference
REFSQ 2011
Projects
SAMMET
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-06-17Bibliographically approved

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