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E-Service Requirements from a Consumer-ProcessPerspective
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
2011 (English)In: Requirements Engineering: Foundation for Software Quality: 17th International Working Conference, REFSQ 2011, Essen, Germany, March 2011, Proceeding / [ed] Berry, D., Franch X., Springer , 2011, 121-135 p.Conference paper (Refereed)
Abstract [en]

[Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high.

[Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective.

[Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations

[Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.

Place, publisher, year, edition, pages
Springer , 2011. 121-135 p.
Keyword [en]
process analysis, e-service requirements, e-service design.
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
URN: urn:nbn:se:su:diva-56638ISBN: 978-3-642-14191-1 (print)OAI: diva2:411917
REFSQ 2011
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-06-17Bibliographically approved
In thesis
1. Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
Open this publication in new window or tab >>Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes.

The overall goal of this thesis is to propose methods for business process and e-process design and evaluation for achieving alignment between enterprise goals and IT systems. The methods are based on model-driven approaches, using enterprise and software models. More precisely, the proposed methods can be used for designing models of business processes supporting the fulfilment of enterprise goals in the setting of a value network; for designing models of generic and reusable business processes that support the fulfilment of enterprise goals; for designing models of e-processes that support a flexible alignment of IT systems with business processes; and for evaluating the extent to which business processes are aligned with enterprise goals and IT systems.

The result of the thesis can be used to support business and system designers with practical knowledge on how to align business and IT systems in order to create efficient, high-quality, flexible and innovative organisations.

The research presented in this thesis has been carried out following the design science paradigm. This paradigm is characterised by the creation of new and innovative artefacts for solving general problems, and the evaluation of their benefits and drawbacks.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2011. 78 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; DSV 11-004
business process design, e-process design, model-driven methods, enterprise modelling, business modelling, enterprise goals, services, value networks, business-IT alignment, design science
National Category
Information Science
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-56640 (URN)978-91-7447-249-3 (ISBN)
Public defence
2011-05-23, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Available from: 2011-04-29 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved

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