E-Service Requirements from a Consumer-ProcessPerspective
2011 (English)In: Requirements Engineering: Foundation for Software Quality: 17th International Working Conference, REFSQ 2011, Essen, Germany, March 2011, Proceeding / [ed] Berry, D., Franch X., Springer , 2011, 121-135 p.Conference paper (Refereed)
[Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers’ business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high.
[Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers’ perspective.
[Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers’ business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations
[Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.
Place, publisher, year, edition, pages
Springer , 2011. 121-135 p.
process analysis, e-service requirements, e-service design.
Information Science Information Science
Research subject Computer and Systems Sciences; Information Systems; Informatics and System Science
IdentifiersURN: urn:nbn:se:su:diva-56638ISBN: 978-3-642-14191-1OAI: oai:DiVA.org:su-56638DiVA: diva2:411917