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A Value and Model Driven Method for Patient Oriented KPI Design in Health Care
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
2011 (English)In: Biomedical Engineering Systems and Technologies: Third International Joint Conference, BIOSTEC 2010 / [ed] Fred, A., Filipe, J., Gamboa, H., Springer , 2011, 123-137 p.Conference paper (Refereed)
Abstract [en]

In all societies, large resources are spent on health care. However, service quality is still unsatisfactory in large parts of the health care sector. One reason for this state of affairs is the complexity of health care organisations, which make them difficult to govern. Furthermore, due to the high degree of specialisation, health care organisations often need to cooperate, which adds to the complexity. One possible way to improve the cooperation and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the use of Key Performance Indicators (KPI), which measure how well an organisation fulfills its goals. Designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods that support organisations in designing KPIs. This paper proposes a value and model driven method for identifying patient oriented KPIs.

Place, publisher, year, edition, pages
Springer , 2011. 123-137 p.
Keyword [en]
Performance management, KPI, Enterprise modelling, Service
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science; hälso- och sjukvårdsforskning
URN: urn:nbn:se:su:diva-56637ISBN: 978-3-642-18471-0 (print)OAI: diva2:411916
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-04-20Bibliographically approved
In thesis
1. Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
Open this publication in new window or tab >>Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes.

The overall goal of this thesis is to propose methods for business process and e-process design and evaluation for achieving alignment between enterprise goals and IT systems. The methods are based on model-driven approaches, using enterprise and software models. More precisely, the proposed methods can be used for designing models of business processes supporting the fulfilment of enterprise goals in the setting of a value network; for designing models of generic and reusable business processes that support the fulfilment of enterprise goals; for designing models of e-processes that support a flexible alignment of IT systems with business processes; and for evaluating the extent to which business processes are aligned with enterprise goals and IT systems.

The result of the thesis can be used to support business and system designers with practical knowledge on how to align business and IT systems in order to create efficient, high-quality, flexible and innovative organisations.

The research presented in this thesis has been carried out following the design science paradigm. This paradigm is characterised by the creation of new and innovative artefacts for solving general problems, and the evaluation of their benefits and drawbacks.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2011. 78 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; DSV 11-004
business process design, e-process design, model-driven methods, enterprise modelling, business modelling, enterprise goals, services, value networks, business-IT alignment, design science
National Category
Information Science
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-56640 (URN)978-91-7447-249-3 (ISBN)
Public defence
2011-05-23, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Available from: 2011-04-29 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved

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