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Building and Exploiting a Business Process Model for Lobbying: Experience Report
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Informationssystem)
2007 (English)In: Communications of the IIMA, ISSN 1543-5970, Vol. 7, no 3, 1-14 p.Article in journal (Refereed) Published
Abstract [en]

The paper describes a project in the domain of business process modeling that concerns loosely-structured business processes, i.e. processes for which it is difficult to establish an order of activities. The process in focus is the lobbying process, i.e. a process aimed at influencing decisions of others, e.g. politicians. The project was carried out at a non-profit interest organization, and the paper describes the project’s motivation, structure, methodology, results, and how the results were exploited, including a short description of an IT system built to support the lobbying process. As the commonly spread workflow technique is not particularly suitable for loosely-structured business processes, the project exploited an original state-flow technique for developing a model of the lobbying process. The state-flow technique is based on the state-oriented view on business processes that has been used as a foundation for building the support system. The paper reports a number of problems encountered during the introduction of the system into operational practice. These problems led to the needs of reducing the level of details initially introduced into the system; they will be reintroduced at the later stage when the users become more accustomed to work in the process-oriented manner. In the conclusion, the paper discusses success factors important for modeling projects, and pros and cons of the modeling method used, as well as a broader research context of which the work presented in the paper is a part.

Place, publisher, year, edition, pages
The International Information Management Association , 2007. Vol. 7, no 3, 1-14 p.
Keyword [en]
business process modelling, state-flow, lobbying
National Category
Information Science Information Science
Research subject
Computer and Systems Sciences; Information Systems; Informatics and System Science
Identifiers
URN: urn:nbn:se:su:diva-56634OAI: oai:DiVA.org:su-56634DiVA: diva2:411913
Projects
INKA
Available from: 2011-04-20 Created: 2011-04-20 Last updated: 2011-04-20Bibliographically approved
In thesis
1. Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
Open this publication in new window or tab >>Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes.

The overall goal of this thesis is to propose methods for business process and e-process design and evaluation for achieving alignment between enterprise goals and IT systems. The methods are based on model-driven approaches, using enterprise and software models. More precisely, the proposed methods can be used for designing models of business processes supporting the fulfilment of enterprise goals in the setting of a value network; for designing models of generic and reusable business processes that support the fulfilment of enterprise goals; for designing models of e-processes that support a flexible alignment of IT systems with business processes; and for evaluating the extent to which business processes are aligned with enterprise goals and IT systems.

The result of the thesis can be used to support business and system designers with practical knowledge on how to align business and IT systems in order to create efficient, high-quality, flexible and innovative organisations.

The research presented in this thesis has been carried out following the design science paradigm. This paradigm is characterised by the creation of new and innovative artefacts for solving general problems, and the evaluation of their benefits and drawbacks.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2011. 78 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; DSV 11-004
Keyword
business process design, e-process design, model-driven methods, enterprise modelling, business modelling, enterprise goals, services, value networks, business-IT alignment, design science
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-56640 (URN)978-91-7447-249-3 (ISBN)
Public defence
2011-05-23, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2011-04-29 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved

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