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What does a service-dominant logic really mean for manufacturing firms?
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4081-9737
2010 (English)In: CIRP Journal of Manufacturing Science and Technology, ISSN 1755-5817, Vol. 3, no 4, 285-292 p.Article in journal (Refereed) Published
Abstract [en]

In parallel with the product-to-service transition in the manufacturing industries, service-dominant logic has emerged as arguably the most challenging recent scholarly marketing debate. The objectives of this work are: (1) to delineate the distinct differences between a product-to-service transition and a transition from a goods-dominant to a service-dominant logic, (2) to discuss what these transitions mean for industry and academia, and (3) to suggest a revised definition of industrial product/service systems (IPS2) more in line with service-dominant logic. A transition to service-dominant logic implies much more than an increased emphasis on services; it implies a reframing of the purpose of the firm and its role in value co-creation.

Place, publisher, year, edition, pages
Elsevier , 2010. Vol. 3, no 4, 285-292 p.
Keyword [en]
Service-dominant logic; service infusion; manufacturing firms; value-in-use; service transition; industrial product/service system (IPS2); product/service system (PSS)
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-67118DOI: 10.1016/j.cirpj.2011.01.003OAI: diva2:407549
Available from: 2011-03-30 Created: 2011-03-30 Last updated: 2014-04-14

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Kowalkowski, Christian
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Industrial Marketing and Industrial EconomicsThe Institute of Technology
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