Kunskap och organisatoriskt lärande inom Apoteket AB
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
This paper aims to provide a description of how knowledge can occur in Apoteket AB, an
organization that is operating on the Swedish pharmacy market. The purpose of this paper is
also to describe how the organizational learning occurs in the organization, and how the
outcome of this learning can be stored in the organizational memory. This subject is of
interest since Apoteket AB experience changes in their external environment in that they no
longer have monopoly to sell pharmaceuticals on the Swedish pharmacy market. Earlier
research claims that organizations need to develop new knowledge in order to take action, and
this development needs to be supported by the management within the organization.
The collection of primary data was done by two qualitative interviews with employees within
the organization of Apoteket AB.
Our conclusions are that knowledge can occur in many forms, such as tacit and explicit
knowledge. The vast majority of the knowledge within the organization is the information that
can be found in the electronic database Aponet within Apoteket AB, and that is useful for the
employees in their daily work, and therefore is known as explicit knowledge. Since this
knowledge is to be found through Aponet, the organizational memory plays an important role
in sharing knowledge. The organizational learning can also be found in many different forms,
making it possible for the organization to benefit from the employees experiences and
discoveries. The outcome of this learning is often stored in the organizational memory known
as social networks, which includes the employees in different situations.
Place, publisher, year, edition, pages
2011. , 48 p.
Organizational learning, organizational memory, tacit and explicit knowledge, single loop learning, double loop learning, deutero learning, Swedish pharmacy market, Apoteket AB
IdentifiersURN: urn:nbn:se:oru:diva-14456ISRN: ORU-HHS/FEK-GK-2011/0032--SEOAI: oai:DiVA.org:oru-14456DiVA: diva2:394539
Subject / course
UppsokSocial and Behavioural Science, Law
Langlott, Peter, Universitetsadjunkt
Nilsson, Kerstin, Universitetsadjunkt