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Structure of information in a multinational corporation: A case study at Volvo Construction Equipment
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
2010 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Problem: Volvo CE is on a global level responsible to issue the warranty user manual with

terms & conditions (from here on referred to as T&C) for the Volvo CE group.

There are regional deviations to the global T&C in order to fulfil legal or

commercial requirements in respective region. Volvo CE on the global level are

authorised to manage that decided processes and T&C are followed and if not drive

actions to close the gap between global and regional deviations. Volvo CE would

like to examine the possibility to have one source of document describing the T&C,

all regional documents should direct back to this source which means that the global

document must cover regional deviations to the global T&C. Today there is no

control on the information available in the different regions.

Purpose: Examine the coherence between Volvo CE T&C documentation on global level and

the regional level. By this study we aim to contribute to the research on

international MNCs by elucidating the efficiency by which such a firm can handle

knowledge flows between the headquarter its subsidiaries and dealers.

Method: The report is based on secondary data research and empirical studies conducted via

qualitative interviews with key persons in the Volvo group and mapping current

document situation both on global and regional level. The starting point for this

paper is an interview with Volvo CE and Manager Global Warranty Common Lynn

Edberg.

Conclusion: We have found that Volvo CE utilizes a lot of modern technique to spread explicit

knowledge within the organization and out to dealers. The Achilles heel is that there

is no consolidated information base including both global and regional T&C for

easy internal access. To also increase efficiency on ontological knowledge sharing,

regions and global need to meet in committees just as being done for global T&C

updates.

Place, publisher, year, edition, pages
2010. , p. 45
Keyword [en]
Knowledge, Information, Communication
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-11470OAI: oai:DiVA.org:mdh-11470DiVA, id: diva2:389348
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2011-02-03 Created: 2011-01-19 Last updated: 2011-02-03Bibliographically approved

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CiteExportLink to record
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