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Amplifying the politics in Service Design
School of Design, RMIT University by Narrmon Kulin Nation (now called Melbourne, Australia).ORCID iD: 0000-0002-6536-8442
Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3). University of Sussex.ORCID iD: 0000-0001-9145-6609
Parsons School of Design / The New School, United States.ORCID iD: 0000-0003-1125-7621
2023 (English)In: ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil / [ed] Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma, Linköping University Electronic Press , 2023, Vol. 203, p. 597-619Conference paper, Published paper (Refereed)
Abstract [en]

Witnessing the speed of growth and reach in demand for service design (SD) confronts us to ask what neoliberal forces are behind this acceleration? Are services, systems and structures really improving at this velocity, and what are we eroding and ignoring in turn? Pausing to ask about the direction and effect of change is critical to recognising SD’s implication in the status quo. This paper presents a methodology of noticing precedents that are quotidian and dystopian to show how dominant logics of SD are commodifying social practices of relating and organising. By slowing down to attend, listen and reflect, our approaches reveal existing rituals, values, nuances and commitments that teach us what an apolitical SD fails to see. We contribute a methodology for amplifying the political in SD, arguing for an ethical path of resistance and reorientation to support ethical, transformative, self-determined practices of design, education and research.

Place, publisher, year, edition, pages
Linköping University Electronic Press , 2023. Vol. 203, p. 597-619
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 203
Keywords [en]
Politics, power, ethics, feminism, anthropology, reflexivity
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:mau:diva-75070DOI: 10.3384/ecp203031ISBN: 978-91-8075-476-7 (electronic)OAI: oai:DiVA.org:mau-75070DiVA, id: diva2:1949224
Conference
ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meaning, 11-14th July 2023, Rio de Janeiro, Brazil
Available from: 2025-04-02 Created: 2025-04-02 Last updated: 2025-04-02Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • de-DE
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