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The people behind the robots: How wizards wrangle robots in public deployments
Linköping University, Department of Culture and Society, Division of Language, Culture and Interaction. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-0992-5176
Cornell University, Cornell Tech.ORCID iD: 0000-0002-9953-7347
Cornell Tech, Jacobs Technion Cornell Institute.ORCID iD: 0000-0002-3119-611X
2025 (English)In: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems (CHI ’25)., New York, NY, USA: Association for Computing Machinery (ACM), 2025, article id 736Conference paper, Published paper (Refereed)
Abstract [en]

In the Wizard-of-Oz study paradigm, human "wizards" perform not-yet-implemented system behavior, simulating, among others, how autonomous robots could interact in public to see how unwitting bystanders respond. This paper analyzes a 60-minute video recording of two wizards in a public plaza who are operating two trash-collecting robots within their line of sight. We take an ethnomethodology and conversation analysis perspective to scrutinize interactions between the wizards and the people in the plaza, focusing on critical instances where one robot gets stuck and requires collaborative intervention by the wizards. Our analysis unpacks how the wizards deal with emergent problems by pushing one robot into the other, how they manage front and backstage interactions, and how they monitor the location of each other's robots. We discuss how scrutinizing the work of wizards can inform explorative Wizard-of-Oz paradigms, the design of multi-agent robot systems, and the operation of urban robots from a distance.

Place, publisher, year, edition, pages
New York, NY, USA: Association for Computing Machinery (ACM), 2025. article id 736
Keywords [en]
Wizard of Oz, simulation, urban robotics, public robots, multi-agent systems, ethnomethodology, conversation analysis
National Category
Human Computer Interaction Languages and Literature Robotics and automation
Identifiers
URN: urn:nbn:se:liu:diva-212253DOI: 10.1145/3706598.3713237ISBN: 9798400713941 (print)OAI: oai:DiVA.org:liu-212253DiVA, id: diva2:1944712
Conference
CHI Conference on Human Factors in Computing Systems, Yokohama, Japan, Apr 26 - May 1, 2025
Funder
Wallenberg AI, Autonomous Systems and Software Program – Humanity and Society (WASP-HS), 2020.0086Available from: 2025-03-14 Created: 2025-03-14 Last updated: 2025-04-28Bibliographically approved

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Pelikan, HannahBu, FanjunJu, Wendy
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf