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Examining the Effect of UserInterface on Trust andInteraction with Generative AI
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2024 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This thesis examines how different user interface (UI) designs influence user trust in generativeArtificial Intelligence (AI) tools. We conducted an experiment employing the Wizard of Ozmethod to test the trust level of three tools with different UI variations of ChatGPT. Ninevolunteer university students from diverse disciplines participated. We used questionnaires toassess participants' perception of trust after interacting with each tool, and after interacting withall tools. Results indicate that the trust levels among participants are influenced by generativeAI's UI design, particularly avatar design and text font. Most participants ranked ChatGPT as themost trustworthy compared to other tools despite sharing the same text source. The results alsohighlight the importance of conversational interfaces in building trust with generative AIsystems, with participants expressing a preference for interfaces that facilitate natural andengaging interactions. The study underscores the significant impact of UI on trust and aims toencourage more cautious trust in generative AIs.

Place, publisher, year, edition, pages
2024. , p. 29
Series
IT ; mDV 24 013
Keywords [en]
Generative AI, User Interface, Design, Trust, Quality-in-useĀ 
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:uu:diva-539351OAI: oai:DiVA.org:uu-539351DiVA, id: diva2:1901458
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Examiners
Available from: 2024-09-27 Created: 2024-09-27 Last updated: 2024-09-27Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf