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Designing Work and IT Systems: A Participatory Process that Supports Usability and Sustainability
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
2007 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Since the use of computers and IT systems has become an essential part of many people’s daily work, the quality of IT systems’ is becoming more important for efficient, healthy and sustainable work. It has often been argued that the full potential of a new, supportive IT system seldom is achieved, because – despite implementation of the new system - outdated work procedures are still being preserved. We can also see an increase in occupational health problems that are related to the use of poorly designed IT systems.

This thesis addresses the questions of how to create a process for developing a sustainable, IT- supported work for the future and how to provide a solid foundation for the development of IT systems. What underlying perspectives should be applied and how can such a process be carried out in practice?

Utilizing an action research approach inspired by participatory design methods, a user-centred seminar process called the Vision Seminar Process (VSP) has been developed to address these questions. Observations are presented from three cases in which the VSP has contributed to the organizations’ development and during which the Vision Seminar Process itself continued to evolve.

The process provides a framework where practitioners and designers cooperate in the design of both sustainable work and usable IT systems. It is of central importance that a reflective in-depth analysis of users’ work practices is carried out, that their entire work situation and organization is questioned and discussed, and that the design process is carried out with a focus on healthy and sustainable work. Underlying perspectives that advocate a focus on a future work are essential for the successful implementation of the process, in that IT should be the engine that drives the development of work and creates the conditions for a healthy, sustainable work.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis , 2007. , p. 85
Series
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 376
Keywords [en]
human computer interaction, usability, work design, participatory design, work analysis, user-centred design
Identifiers
URN: urn:nbn:se:uu:diva-8344ISBN: 978-91-554-7048-7 (print)OAI: oai:DiVA.org:uu-8344DiVA, id: diva2:171159
Public defence
2007-12-14, Auditorium Minus, Gustavianum, Akademigatan 3, Uppsala, 10:15 (English)
Opponent
Supervisors
Available from: 2007-11-23 Created: 2007-11-23 Last updated: 2011-02-17Bibliographically approved
List of papers
1. Usability in IT Systems for Mobile Work
Open this publication in new window or tab >>Usability in IT Systems for Mobile Work
2005 In: Mobile Virtual Work – A new Paradigm?, 2005, p. 177-202Chapter in book (Other academic) Published
Identifiers
urn:nbn:se:uu:diva-96546 (URN)3540283641 (ISBN)
Available from: 2007-11-23 Created: 2007-11-23Bibliographically approved
2. VIHO – Efficient IT Support in Home Care Services
Open this publication in new window or tab >>VIHO – Efficient IT Support in Home Care Services
2006 In: Human Work Interaction Design: Designing for Human Work, 2006, p. 47-66Chapter in book (Other academic) Published
Identifiers
urn:nbn:se:uu:diva-96547 (URN)9780-387-36790-X (ISBN)
Available from: 2007-11-23 Created: 2007-11-23Bibliographically approved
3. A User Centred Process for Specification of Requirements for Usability and a Healthy Work
Open this publication in new window or tab >>A User Centred Process for Specification of Requirements for Usability and a Healthy Work
2007 (English)In: Proceedings of Work With Computer Systems Conference: WWCS 2007, 2007Conference paper, Published paper (Refereed)
Abstract [en]

This paper describes our experiences from a system development project at a Swedish government organisation. The primarily task in the project was to complement the organisations system development method with methods concerning usability, user centeredness and work environment, in purpose facilitate the development of usable IT-systems and a healthy work. We set focus on the future users in a very early stage in a development process engaging future users in comprehensive seminar process. They were there encouraged to propose their own future healthy work. Throughout the process, focus was on user centeredness and a future healthy work. More general, we have developed a method, vision seminars, for user centred specification of future work with a focus on organisational development and a healthy work.

Keywords
Organisational development, Usability, User Centred Development Process, Vision seminars
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:uu:diva-11246 (URN)
Available from: 2007-06-29 Created: 2007-06-29 Last updated: 2018-01-12Bibliographically approved
4. A participatory process supporting design of future work
Open this publication in new window or tab >>A participatory process supporting design of future work
2007 (English)In: Ergonomics: An Introduction, Hyderabad, India: ICFAI University Press , 2007, p. 127-160Chapter in book (Refereed)
Place, publisher, year, edition, pages
Hyderabad, India: ICFAI University Press, 2007
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:uu:diva-96549 (URN)81-314-0832-9 (ISBN)
Available from: 2007-11-23 Created: 2007-11-23 Last updated: 2018-01-13Bibliographically approved
5. Vision Seminars – Perspectives on Developing Future Sustainable IT Supported Work
Open this publication in new window or tab >>Vision Seminars – Perspectives on Developing Future Sustainable IT Supported Work
In: Journal of Behaviour & Information Technology, Taylor & Francis, ISSN 0144-929XArticle in journal (Refereed) Submitted
Identifiers
urn:nbn:se:uu:diva-96550 (URN)
Available from: 2007-11-23 Created: 2007-11-23Bibliographically approved
6. Performing the Vision Seminar Process
Open this publication in new window or tab >>Performing the Vision Seminar Process
2007 (English)Report (Other academic)
Series
Technical report / Department of Information Technology, Uppsala University, ISSN 1404-3203 ; 2007-031
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:uu:diva-96551 (URN)
Available from: 2007-11-23 Created: 2007-11-23 Last updated: 2018-01-13Bibliographically approved

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