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Positioning of diversity in the production of traffic information
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. (NMP)ORCID iD: 0000-0001-6955-8350
Stockholm University, Sweden.
2019 (English)In: Research in Transportation Business and Management (RTBM), ISSN 2210-5395, E-ISSN 2210-5409, Vol. 31, article id 100391Article in journal (Refereed) Published
Abstract [en]

Traffic information is vital for travellers' ability go get around effectively. In this qualitative interview study, we highlight how providers of traffic information position themselves as travellers to describe the difficulties and challenges with traffic information. In public traffic information the use of the self becomes problematic, if those who deliver a service are homogeneous and lack knowledge of lived experiences of other gender, age and function variation of those that are users of the same service. In order to create inclusive equally distributed public services acknowledging and embodying the diversity among users of traffic information hence becomes important. This paper contributes with a discursive, qualitative approach to literature on gender and diversity in the transportation sector.

Place, publisher, year, edition, pages
2019. Vol. 31, article id 100391
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
URN: urn:nbn:se:mdh:diva-46777DOI: 10.1016/j.rtbm.2019.100391ISI: 000514545100004Scopus ID: 2-s2.0-85075333167OAI: oai:DiVA.org:mdh-46777DiVA, id: diva2:1387682
Available from: 2020-01-22 Created: 2020-01-22 Last updated: 2020-03-05Bibliographically approved

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Lindell Wittbom(634 kB)15 downloads
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CiteExportLink to record
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Citation style
  • apa
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  • de-DE
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