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Trust in Managers Revisited: Antecedents, Mediating Factors, and Consequences
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-2156-680X
2019 (English)In: Dynamic relationships management journal, ISSN 2232-5867, E-ISSN 2350-367X, Vol. 8, no 2, p. 65-73Article in journal (Refereed) Published
Abstract [en]

The first purpose of this paper is to find the reasons why subordinates trust their managers in private organizations. The second purpose is related to whether there are national differences in the degree of subordinates’ trust in their managers. Studies from two European countries are presented which were based on the same instrument for measuring subordinates’ trust. These studies concluded that managers’ actions are the antecedent to trust. Managers are, however, trusted to different degrees. It appears that managers need to show by their actions that they trust their subordinates, offer help and guidance, show appreciation to the subordinates, and solve problems adequately. The antecedent was the managers’ proximity to the subordinates. Other studies found more antecedents. Additionally, a number of positive consequences of trust in managers – reported in other studies – are work performance, job satisfaction, and subordinates’ motivation. Some questions regarding trust in managers still need answers. They are formulated but not answered in this paper. 

Place, publisher, year, edition, pages
Slovenian Academy of Management , 2019. Vol. 8, no 2, p. 65-73
Keywords [en]
Cultural values, definitions, managers, national characteristics, proximity, subordinates, trust
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:oru:diva-79253DOI: 10.17708/DRMJ.2019.v08n02a05OAI: oai:DiVA.org:oru-79253DiVA, id: diva2:1386834
Available from: 2020-01-20 Created: 2020-01-20 Last updated: 2020-02-13Bibliographically approved

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