Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Adoption of mobile payment methods, a challenge for the senior citizens of Sweden?
2019 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

For the first time ever, mobile payments in Sweden have overtaken cash as the preferred method of payment when it comes to monthly payments. With cashless payments growing in Sweden and all over the world it is clear that mobile payment methods are going to increase in our everyday lives. As elders tend to have more difficulties learning and understanding software, it is not unlikely that this will affect the adoption of mobile payment methods. As cash is rapidly disappearing as a payment method in Sweden it is important to gain insight into which factors affect the acceptance of mobile payment methods among senior citizens, as they are the most frequent users of cash today. This is a qualitative case study where five seniors have been interviewed about their opinions on mobile payments based on a theoretical model of mobile adoption consisting of eleven variables. The interviews came to center around the Swedish mobile payment application Swish as it was the only mobile payment service that the participants were aware of and had experience using. The study’s goal is to gain knowledge of what variables are of importance to the senior consumers when deciding whether or not to adopt a mobile payment system. The main findings of the study are that the variables: social influence, attractiveness of alternatives and trust are the variables that have been seen to affect the senior citizens' adoption of mobile payment the most.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Mobile payment, Adoption, Senior citizens, Technology acceptance, TAM, Swish, Near Field Communication, NFC, Apple Pay, Samsung Pay, Sweden
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hb:diva-22249OAI: oai:DiVA.org:hb-22249DiVA, id: diva2:1380592
Subject / course
Informatics
Available from: 2019-12-19 Created: 2019-12-19 Last updated: 2019-12-19Bibliographically approved

Open Access in DiVA

fulltext(562 kB)18 downloads
File information
File name FULLTEXT01.pdfFile size 562 kBChecksum SHA-512
02234b5dcfe9d77674dff118d81a651dba91a626ef59b8d998b4f73f4f30cd89727e87f3985cb66562708397e0afefea0ede82df05a1a3b134ad46b6ed0ec4f5
Type fulltextMimetype application/pdf

Computer and Information Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 18 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 25 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf