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A Conceptual Model to Evaluate Technology Implementations: a Home Care Case Study
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology. (Forum for digitalization)
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology. (Forum for digitalization)
Department of FoU Västernorrland.ORCID iD: 0000-0003-1428-1950
2019 (English)In: 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) / [ed] IEEE, Macau: IEEE, 2019, p. 74-78, article id 8978745Conference paper, Published paper (Refereed)
Abstract [en]

Digitalisation in the form of new technologies and solutions is a rapid movement affecting the whole world.Home or assistive care has had a long period of trouble trying keep up, even though it is a promising area of application. As home care tries to catch up, rushing to implement technologies or IT systems can result in misfit solutions that do not satisfy their purpose. The values of healthcare meanthat measuring success of technology implementation is different than in production sectors. The main focus is patient satisfaction and should, therefore, also be included in any evaluation. The present study proposes a conceptual model that aims to facilitate considering both quantitative and qualitative data, including patient and caregiver values, whenmeasuring efficiency in healthcare management. The model combines multi-criteria decision analysis (MCDA) and data envelopment analysis (DEA) to make it possible to handle both crisp and fuzzy values. The model is tested and evaluated using a home care case study, which shows promising results.

Place, publisher, year, edition, pages
Macau: IEEE, 2019. p. 74-78, article id 8978745
Keywords [en]
Data envelopment analysis, multi criteria decision analysis, conceptual model, home care, healthcare management, key performance indices
National Category
Information Systems
Identifiers
URN: urn:nbn:se:miun:diva-37933DOI: 10.1109/IEEM44572.2019.8978745Scopus ID: 2-s2.0-85079673943ISBN: 978-1-7281-3804-6 (electronic)OAI: oai:DiVA.org:miun-37933DiVA, id: diva2:1376392
Conference
IEEM2019, Macao, Macau, 15-18 December 2019
Available from: 2019-12-09 Created: 2019-12-09 Last updated: 2020-03-16Bibliographically approved

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Hasselblad, AnnikaOlsson, LeifBlusi, Madeleine
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