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Designing From The Inside Out: A Case Study Of The Development Of An IOT Application
Internet of Things and People Research Center, Department of Computer Science and Media Technology, Malmö University, Malmö, Sweden.
Internet of Things and People Research Center, Department of Computer Science and Media Technology, Malmö University, Malmö, Sweden.ORCID iD: 0000-0002-5130-9230
2019 (English)In: Proceedings of the 24th UK Academy for Information Systems (UKAIS) International Conference, St. Catherine's College, Oxford, 09th-10th April, 2019, Oxford, 2019, p. 510-525Conference paper, Published paper (Refereed)
Abstract [en]

Far-reaching claims have been made about the potential for the Internet of Things (IOT) to impact a broad range of industries, from manufacturing to healthcare. However, research and development has tended to focus on what the technology can do and not what users want or need. Here we present a case study of the creation and on-going development of a commercially available IOT office solution where the developers and their organization are also users. The development team capitalized on this by bringing together the technology, user experience design and business perspectives in interactive sessions with potential external customers/users to improve the design solution. By actively listening to the potential users and then iteratively adjusting the product and testing continuously via their internal installation, they were able to create a successful commercial product. We believe that these findings can inspire a richer design and development process for future IOT solutions.

Place, publisher, year, edition, pages
Oxford, 2019. p. 510-525
Keywords [en]
user roles, user centred design, developers as users
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:hh:diva-41143OAI: oai:DiVA.org:hh-41143DiVA, id: diva2:1375768
Conference
24th UK Academy of Information Systems International Conference (UKAIS 2019), Oxford, United Kingdom, April 9-10, 2019
Projects
Internet of Things and People
Funder
Knowledge Foundation
Note

This work was partially financed by the Knowledge Foundation through the Internet of Things and People research profile.

Available from: 2019-12-06 Created: 2019-12-06 Last updated: 2020-02-20Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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