Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Modeling the Success of Application-Based Mobile Banking
Department of Industrial Engineering, Minab Higher Education Center, University of Hormozgan, Bandar Abbas, Iran / Modern Technology Development and Implementation Research Center, University of Hormozgan, Bandar Abbas, Iran.
University of Skövde, School of Engineering Science. University of Skövde, The Virtual Systems Research Centre. (Production and Automation Engineering)ORCID iD: 0000-0001-5530-3517
2019 (English)In: Economies, ISSN 2227-7099, Vol. 7, no 4, p. 1-21, article id 114Article in journal (Refereed) Published
Abstract [en]

The present study addresses the issue of mobile banking customer retention by developing and empirically testing a theoretical model that describes the way mobile banking success is achieved. The data collection process was conducted via a web-based questionnaire survey through which 402 usable responses from users of application-based mobile banking services were collected. The data collected were further analyzed via covariance-based structural equation modeling. Results indicate that application-based mobile banking success can be defined in terms of the favorable attitude toward and repeated use of mobile banking applications. Experienced advantage, user satisfaction, and post-use trust toward mobile banking applications are among the critical enablers of application-based mobile banking success. The findings of this research can enable academicians and practitioners, banks, and financial institutions, in particular, to devise the mechanism through which the success of application-based mobile banking services can be facilitated.

Place, publisher, year, edition, pages
MDPI, 2019. Vol. 7, no 4, p. 1-21, article id 114
Keywords [en]
mobile banking, loyalty, repeated use, satisfaction, trust, mobile commerce, banking performance
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Production and Automation Engineering
Identifiers
URN: urn:nbn:se:his:diva-17894DOI: 10.3390/economies7040114Scopus ID: 2-s2.0-85075451886OAI: oai:DiVA.org:his-17894DiVA, id: diva2:1371552
Available from: 2019-11-20 Created: 2019-11-20 Last updated: 2019-12-09Bibliographically approved

Open Access in DiVA

fulltext(1893 kB)8 downloads
File information
File name FULLTEXT01.pdfFile size 1893 kBChecksum SHA-512
328d1f66b5dfd21bab3a71a079c15870a1f162a8ba8a39368e187f975ffdc9132d3f32c6a87f5e9e400d32c96d9144cabec40a0267dbfac48722c84c3209cc87
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Fathi, Masood
By organisation
School of Engineering ScienceThe Virtual Systems Research Centre
Production Engineering, Human Work Science and Ergonomics

Search outside of DiVA

GoogleGoogle Scholar
Total: 8 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 37 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf